{"id":3071914,"url":"https://alion.io/job/marotta-it-support-technician-ii","title":"IT Support Technician II","company":{"id":2309030,"name":"Marotta","domain":"marotta.com","url":"https://alion.io/company/marotta","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Parsippany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-22T09:39:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T21:50:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace & Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference-apply today!\nIT Support Technician II\nPosition Summary\nThe IT Support Technician II provides advanced technical support to end users across the organization and serves as an escalation point for issues that cannot be resolved through first-level support. This position is responsible for troubleshooting hardware, software, network, authentication, virtual desktop, mobile device, and collaboration technology issues while delivering a high level of customer service.\nThe IT Support Technician II is expected to independently diagnose and resolve moderately complex technical issues, take ownership of incidents through resolution, document solutions, assist with technology deployments and projects, and provide technical guidance to Level I support personnel.\nEssential Duties and Responsibilities\nProvide Level II technical support for desktops, laptops, thin clients, peripherals, applications, and other end-user technology.\nServe as an escalation point for Level I support technicians and independently troubleshoot complex technical issues.\nDiagnose and resolve Windows operating system, application, hardware, connectivity, printing, authentication, and performance issues.\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.\nSupport virtual desktop and remote-access environments, including Citrix and/or other VDI technologies.\nPerform Active Directory account administration, including user accounts, groups, permissions, computer objects, and basic Group Policy troubleshooting.\nTroubleshoot network connectivity issues involving wired and wireless networks, VPN, DNS, DHCP, and TCP/IP.\nInstall, configure, deploy, replace, and maintain desktops, laptops, thin clients, monitors, docking stations, and related peripherals.\nSupport conference room and collaboration technologies, including video conferencing, displays, cameras, microphones, and Microsoft Teams/Webex systems.\nAssist with software packaging, application deployment, operating system upgrades, patching, and endpoint management.\nProvide support for new-hire onboarding, employee transfers, equipment replacements, and offboarding activities.\nMaintain accurate hardware and software inventory records and assist with IT asset lifecycle management.\nCreate and maintain technical documentation, knowledge base articles, troubleshooting procedures, and end-user instructions.\nAccurately document incidents, requests, troubleshooting steps, and resolutions within the IT service management system.\nMonitor assigned incidents and service requests to ensure timely resolution and compliance with established service-level expectations.\nIdentify recurring technical issues and recommend permanent solutions or process improvements.\nAssist with IT infrastructure, endpoint, security, and technology deployment projects as assigned.\nFollow established cybersecurity policies and escalate suspected security incidents appropriately.\nMentor and provide technical guidance to Level I support technicians.\nCoordinate with infrastructure, networking, cybersecurity, application, and other IT teams when issues require additional escalation.\nParticipate in scheduled after-hours support, maintenance activities, or on-call coverage when required.\nRequired Qualifications\n5+ years of experience providing desktop, help desk, service desk, or end-user IT support.\nStrong knowledge of Windows 10/11 operating systems and enterprise desktop environments.\nExperience supporting Microsoft 365 applications and services.\nWorking knowledge of Active Directory, user/group administration, permissions, and authentication.\nExperience troubleshooting computer hardware, software, peripherals, and network connectivity.\nFamiliarity with IT service management and ticketing platforms such as Jira Service Management, ServiceNow, or similar systems.\nUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, wired, and wireless networking.\nAbility to independently troubleshoot technical issues using a logical and systematic approach.\nStrong written and verbal communication skills.\nStrong customer-service skills with the ability to communicate technical concepts to non-technical users.\nAbility to prioritize multiple incidents and requests in a fast-paced environment.\nAbility to document troubleshooting procedures and technical solutions clearly and accurately.\nPreferred Qualifications\nAssociate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.\nExperience supporting Citrix Workspace, Citrix Virtual Apps and Desktops, VDI, or thin-client environments.\nExperience with endpoint management platforms such as Microsoft Intune, ManageEngine Endpoint Central, SCCM/MECM, or similar technologies.\nExperience supporting Cisco Webex, Microsoft Teams Rooms, or other enterprise conferencing technologies.\nExperience with Jira Service Management or other ITSM platforms.\nFamiliarity with PowerShell or other scripting/automation technologies.\nCompTIA A+, Network+, Microsoft, Citrix, or similar industry certifications.\nExperience working within an ITIL-based service management environment.\nKnowledge, Skills, and Abilities\nThe successful candidate should demonstrate:\nStrong troubleshooting and analytical skills.\nAbility to work independently with limited supervision.\nOwnership and accountability for assigned incidents and requests.\nAbility to determine when an issue should be escalated to another technical team.\nStrong attention to detail and documentation.\nProfessional communication and customer-service skills.\nAbility to effectively communicate with employees at all levels of the organization.\nWillingness to learn new technologies and continuously develop technical skills.\nAbility to mentor junior technicians and share technical knowledge with the team.\nLevel II Expectations\nAn IT Support Technician II should be capable of resolving the majority of end-user technical issues without requiring escalation. Unlike an entry-level support position, this role is expected to perform deeper technical troubleshooting, identify root causes, handle escalated incidents, participate in IT projects, create technical documentation, and assist in developing the technical capabilities of Level I support staff.\nThe position requires both strong technical ability and a high level of ownership, professionalism, and customer service.\nWork Environment:\nThis job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, manufacturing machinery, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).\nThis is a full-time position. On-call rotation and occasional weekend support are expected.\nThis position is based in Parsippany and may require occasional travel to our Montville office location.\nNo regular travel is expected for this position\nPhysical Requirements:\nWhile performing the duties of this job, the employee is regularly required to see, talk, and hear\nThe employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel\nThe employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility\nThe employee may be required to lift, push, pull and/or move items weighing up to 25 pounds \nThis position is at our Parsippany, NJ corporate offices location.\nPay Range: $28.25 - $31.62/hr\nMany of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.\nAt Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.\nYour level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.\nAdditionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.\nIf you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/\nVETERANS ARE ENCOURAGED TO APPLY\nNo agencies, please.\n\nPay Range: $28.25 - $31.62 per hour","description_format":"text","description_chars":9977,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Satellite Manufacturing","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-22T09:39:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/marotta-it-support-technician-ii","json_url":"https://alion.io/job/marotta-it-support-technician-ii.json","meta":{"generated_at":"2026-10-27T01:23:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2309030},"rest":"https://alion.io/mcp/rest/get_company?id=2309030"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarotta-it-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarotta-it-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarotta-it-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marotta-it-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarotta-it-support-technician-ii"}]}