{"id":1488123,"url":"https://alion.io/job/marquesa-hotel-guest-services-manager","title":"Guest Services Manager","company":{"id":1941993,"name":"Marquesa Hotel","domain":"marquesa.com","url":"https://alion.io/company/marquesa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Key West, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T21:13:33Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-12T13:31:32Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nOUR CULTURE Individual Distinction, Collective Soul\nThe Noble House Hotels & Resorts philosophy emphasizes \"location, distinction, and soul.\" Our properties are not a \"one-size-fits-all.\" And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.\nA day in the life...\nIn this role, you will be responsible for delivering an exceptional, personalized guest experience that reflects the highest standards of service at the award-winning Marquesa Hotel. This role is a support role for front-of-house operations including Front Desk, Bell Services, Housekeeping and Guest Relations, ensuring seamless service, anticipatory guest care, and operational excellence.\nJob Responsibilities\nDay to Day function in this role focusses on daily operations of Front Desk and guest satisfaction/resolution of guest issues.\nAscertain departmental training needs and provide such training. \nSupervises the daily performance of front office staff and follows up with corrections when needed. \nEscalates guest and staff issues to General Manager on duty for assistance. \nInput and access information in the property management computers/point of sales system.\nMaintain confidentiality of guests and associate information and pertinent data. \nAct as any member of the department at any time, if needed.\nPrepare weekly schedule and/or payroll processes.\nResponds to guest reviews and acts appropriately to resolve guest issues.\nTracks employee names in guest reviews for employee recognition program, as instructed by management. \nEnsure the front office team has adequate supplies and orders office supplies, as needed. \nInteracts with customers and employees to obtain feedback on quality of experience at the resort.\nRequires a high degree of schedule flexibility, including availability to work evenings, weekends, and holidays based on business needs.\nOversee the design, execution, and continuous enhancement of the property's guest amenity program, ensuring alignment with luxury brand standards and guest expectations.\nDemonstrate a commitment to anticipatory service by identifying repeat and VIP guests in advance of arrival and tailoring each interaction to reflect their individual preferences and history.\nAdditional duties as assigned\nRequirements\nKnowledge, Skills and Abilities\nAbility to consistently uphold the highest standards of professional presence, communication, and attention to detail, ensuring every guest interaction reflects a polished, luxury service environment.\nStrong knowledge of inventory management, purchasing, ordering, and cost-control practices.\nDemonstrated ability to lead, coach, develop, and motivate a high-performing team.\nMinimum of two years of supervisory experience within hotel or resort Front Office operations, preferably in a luxury hospitality environment.\nExperience with Forbes Travel Guide standards, Leading Hotels of the World (LHW) standards, or comparable luxury hospitality service standards preferred.\nBachelor’s degree in Hospitality Management or a related field preferred; equivalent combination of education and relevant hospitality experience will be considered.\nAbility to work a flexible schedule based on business needs, including nights, weekends, and holidays.\nStrong interpersonal, verbal, and written communication skills.\nStrong computer skills with the ability to learn and effectively utilize hotel operating systems and technology.\nStrong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.\nCommitment to delivering exceptional guest experiences while maintaining operational standards and consistency.\nPhysical Demands\nAbility to stand for extended periods of time\nAbility to squat and bend\nAbility to work long hours as needed\nAbility to lift 50 pounds\nWe’ve got you covered…\nHealth Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most\nSupplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance\n401K plan with matching\nOn demand pay- your pay before payday\nPaid Holidays/Personal/Vacation/Sick time\nTeam Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)\nCareer growth opportunities and Recognition Programs\nNationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.\nCertain benefits apply only to full-time employment status and introductory eligibility period applies\nSounds like you? We look forward to reviewing your application and resume. At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people.\nAt The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!\nNoble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.\nNotice of AI Use in Job Application Review\nAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.","description_format":"text","description_chars":6519,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-09-29T23:56:59Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.55,"age_days":20,"expected_fill_days":16,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/marquesa-hotel-guest-services-manager","json_url":"https://alion.io/job/marquesa-hotel-guest-services-manager.json","meta":{"generated_at":"2026-10-12T14:39:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1941993},"rest":"https://alion.io/mcp/rest/get_company?id=1941993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarquesa-hotel-guest-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarquesa-hotel-guest-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarquesa-hotel-guest-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marquesa-hotel-guest-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarquesa-hotel-guest-services-manager"}]}