{"id":2974882,"url":"https://alion.io/job/marriott-international-assistant-front-desk-manager","title":"Assistant Front Desk Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:33:53Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T13:30:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY\nEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.\nCORE WORK ACTIVITIES\nSupporting Management of Front Desk Team\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and building mutual trust, respect, and cooperation among team members.\nServes as a role model to demonstrate appropriate behaviors.\nUnderstands employee positions well enough to perform duties in employees' absence.\nHandles employee questions and concerns.\nSupports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.\nSupports daily Front Desk shift operations.\nSupporting Progress Toward Guest Services and Front Desk Goals\nSupports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish your work.\nHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\nParticipates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.\nStrives to improve service performance.\nObserves staffing levels to ensure that guest service, operational needs and financial objectives are met.\nSupports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.\nSupports same day selling procedures to maximize room revenue and property occupancy.\nUnderstands the impact of Front Desk operations on the overall property financial goals and objectives.\nEnsuring Exceptional Customer Service\nProvides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nSets a positive example for guest relations.\nEncourages employees to provide excellent customer service within guidelines.\nHandles guest problems and complaints seeking assistance from supervisor as necessary.\nInteracts with guests to obtain feedback on product quality and service levels.\nSupporting Projects and Policies\nSupports implementation of customer recognition/service programs, communicating and ensuring the process.\nAssists in the review of comment cards and guest satisfaction results with employees.\nEnsures employees have the proper supplies and uniforms.\nAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.\nSupporting Handling of Human Resource Activities\nIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\nProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.\nProvides feedback to individuals based on observation of service behaviors.\nParticipates in an ongoing employee recognition program.\nSupports training when appropriate.\nParticipates in the employee performance appraisal process.\nAdditional Responsibilities\nProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluating results to choose the best solution and solve problems.\nInforms and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.\nPerforms all duties at the Front Desk as necessary.\nUnderstands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.\nComplies with loss prevention policies and procedures.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":4990,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T04:14:40Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.479,"p_room":0.35,"age_days":6,"expected_fill_days":3,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-assistant-front-desk-manager","json_url":"https://alion.io/job/marriott-international-assistant-front-desk-manager.json","meta":{"generated_at":"2026-10-23T16:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-assistant-front-desk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-assistant-front-desk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-assistant-front-desk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-assistant-front-desk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-assistant-front-desk-manager"}]}