{"id":2807082,"url":"https://alion.io/job/marriott-international-assistant-front-office-manager-2","title":"Assistant Front Office Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:39:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T08:24:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY\nAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.\nCORE WORK ACTIVITIES\nSupporting Management of Front Desk Team\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and builds mutual trust, respect, and cooperation among team members.\nSupervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.\nEnsures employee recognition is taking place on all shifts.\nEstablishes and maintains open, collaborative relationships with employees.\nMonitoring and Supporting Progress Toward Guest Services and Front Desk Goals\nManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish your work.\nHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\nStrives to improve service performance.\nCollaborates with the Front Office Manager on ways to continually improve departmental service.\nCommunicates a clear and consistent message regarding the Front Office goals to produce desired results.\nParticipates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.\nEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\nEnsuring Exceptional Customer Service\nProvides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nServes as a role model to demonstrate appropriate behaviors.\nSets a positive example for guest relations.\nDisplays outstanding hospitality skills.\nEmpowers employees to provide excellent customer service.\nInteracts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.\nProvides feedback to employees based on observation of service behaviors.\nHandles guest problems and complaints effectively.\nInteracts with guests to obtain feedback on product quality and service levels.\nManaging Projects and Policies\nImplements the customer recognition/service program, communicating and ensuring the process.\nEnsures compliance with all Front Office policies, standards and procedures.\nMonitors adherence to all credit policies and procedures to reduce bad debts and rebates.\nAdditional Responsibilities\nProvides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluating results to choose the best solution and solve problems.\nInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\nFunctions in place of the Front Office Manager in his/her absence.\nCommunicates critical information from pre- and post-convention meetings to the Front Office staff.\nParticipates in department meetings.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T06:58:40Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.35,"age_days":6,"expected_fill_days":3,"reasons":["conf:2","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-assistant-front-office-manager-2","json_url":"https://alion.io/job/marriott-international-assistant-front-office-manager-2.json","meta":{"generated_at":"2026-10-22T09:11:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-assistant-front-office-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-assistant-front-office-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-assistant-front-office-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-assistant-front-office-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-assistant-front-office-manager-2"}]}