{"id":2863401,"url":"https://alion.io/job/marriott-international-assistant-front-office-manager-4","title":"Assistant Front Office Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T14:44:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T12:52:26Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Additional Information: This hotel is owned and operated by an independent franchisee, HEI Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.\nCome join our winning hospitality team, we invite you to be part of Cleveland's future!\nThe Westin Cleveland Downtown is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.\nHere at The Westin Cleveland Downtown, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!\nDon't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!\nWe value U.S. military experience and invite all qualified military candidates to apply.\nOverview\nAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.\nEssential Duties and Responsibilities\nEnsure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.\n\nImplement company and Marriott programs.\n\nMonitor and maintain the front office systems and equipment to ensure their optimum performance.\n\nTrack guest satisfaction surveys and maximize usage of the guest response tracking system.\n\nProvide training for entry level associates and supervisors.\n\nDevelop and implement controls for expense management.\n\nUtilize labor management tools to schedule and control labor costs.\n\nInterview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.\n\nCommunicate both verbally and in writing to provide clear direction to staff.\n\nInteract positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.\n\nEnsure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.\n\nCoordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.\n\nAssist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.\n\nMaintain all front desk related equipment and a par stock of supplies.\n\nResolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.\n\nDevelop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.\n\nComply with attendance rules and be available to work on a regular basis.\n\nPerform any other job-related duties as assigned.\n\nQualifications and Skills\nEducation and Experience:\nMinimum 1 year of front desk experience.\n\nHigh School diploma or equivalent required.\n\nHotel experience preferred.\n\nKnowledge, Skills and Abilities:\nProficient with PMS system and computer literacy a must.\n\nAdvanced knowledge of Marriott Bonvoy program\n\nAble to handle cash and credit transactions.\n\nMaintain a professional appearance and manner at all times.\n\nMust possess thorough knowledge of all front office operations and individual job requirements.\n\nAble to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.\n\nAble to manage multiple tasks at all times and have excellent organizational skills.\n\nGeneral knowledge of local area attractions and transportation.\n\nMust be able to stand up for 4 or more hours at a time with or without reasonable accommodation.\n\nAble to observe and detect signs of emergency situations.\n\nAble to establish and maintain effective working relationships with associates and customers.\n\nAble to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.\n\nEffective verbal and written communication skills.\n\nAbility to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.\n\nHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!\nFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.\nOur 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer.\nWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.\nThis company is an equal opportunity employer.\nfrnch1","description_format":"text","description_chars":6951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T16:56:28Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.299,"p_room":0.35,"age_days":13,"expected_fill_days":3,"reasons":["conf:0","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-assistant-front-office-manager-4","json_url":"https://alion.io/job/marriott-international-assistant-front-office-manager-4.json","meta":{"generated_at":"2026-11-02T14:38:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-assistant-front-office-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-assistant-front-office-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-assistant-front-office-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-assistant-front-office-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-assistant-front-office-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2863401}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2863401},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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