{"id":3314418,"url":"https://alion.io/job/marriott-international-chief-concierge-2","title":"Chief Concierge","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":452},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T03:50:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T00:59:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB SUMMARY\nResponsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required\nCORE WORK ACTIVITIES\nMaintaining Concierge Goals\nCoordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish work.\nSupports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.\nUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.\nSupports the establishment of an effective database to be used by all team members for restaurant and local attractions.\nEstablishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.\nProvides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).\nMaintains awareness of cultural differences needed to meet guest's specific needs and requirements.\nProvides check-in and check-out services and handles reservations when needed.\nMaintains knowledge of rooms and their locations, services and facilities of the hotel.\nEnsures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.\nResponds to emergency situations using appropriate procedures.\nMaintains awareness of daily operations and events at the hotel.\nMaintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements\nProvides warm welcome and anticipation of guest needs throughout their stay.\nEncourages and building mutual trust, respect, and cooperation among team members.\nServing as a role model to demonstrate appropriate behaviors.\nEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.\nEnsures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.\nEnsuring Exceptional Customer Service\nAssists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.\nImproves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nResponds to and handles guest problems and complaints.\nSets a positive example for guest relations.\nInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.\nSupports employees understanding of customer service expectations and parameters.\nInteracts with guests to obtain feedback on product quality and service levels.\nAdditional Responsibilities\nProvides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluates results to choose the best solution and solve problems.\nInforms and/or updates the executives and the peers on relevant information in a timely manner.\nParticipates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":4636,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T04:35:20Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-chief-concierge-2","json_url":"https://alion.io/job/marriott-international-chief-concierge-2.json","meta":{"generated_at":"2026-10-29T04:11:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-chief-concierge-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-chief-concierge-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-chief-concierge-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-chief-concierge-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-chief-concierge-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314418}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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