{"id":3241679,"url":"https://alion.io/job/marriott-international-chief-concierge","title":"Chief Concierge","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cuncolim, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":452},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T10:07:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T20:06:07Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"JOB SUMMARY\nResponsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.\nCORE WORK ACTIVITIES\nMaintaining Concierge Goals\nSupervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nAssists in development of specific goals and plans to prioritize, organize, and accomplish work.\nKeeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.\nUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.\nEstablishes an effective database to be used by all team members for restaurant and local attractions.\nEstablishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.\nProvides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).\nMaintains awareness of cultural differences needed to meet guest's specific needs and requirements.\nProvides check-in and check-out services and handles reservations when needed.\nMaintains knowledge of rooms and their locations, services and facilities of the hotel.\nConfirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.\nResponds to emergency situations using appropriate procedures.\nMaintains awareness of daily operations and events at the hotel.\nMaintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements\nProvides warm welcome and anticipation of guest needs throughout their stay.\nInspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.\nSupervising Concierge Team\nSupervises all activities of concierge team.\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nTakes part in building mutual trust, respect, and cooperation among team members.\nServing as a role model to demonstrate appropriate behaviors.\nSupervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.\nMaintains open, collaborative relationships with employees and encourages employees do the same within the team.\nVerifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.\nSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.\nVerifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.\nEnsuring Exceptional Customer Service\nPromotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nResponds to and handles guest problems and complaints.\nSets a positive example for guest relations.\nEmpowers employees to provide excellent customer service.\nObserves service behaviors of employees and provides feedback to individuals.\nInteracts with guests to obtain feedback on quality of product, service levels and overall satisfaction.\nVerifies employees understand customer service expectations and parameters.\nSupporting Human Resource Activities\nSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\nSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.\nBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.\nAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.\nSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.\nParticipates in employee progressive discipline procedures.\nAdditional Responsibilities\nProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluates results to choose the best solution and solve problems.\nInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\nParticipates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":6306,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-25T16:35:04Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.35,"age_days":6,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-chief-concierge","json_url":"https://alion.io/job/marriott-international-chief-concierge.json","meta":{"generated_at":"2026-10-28T22:03:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-chief-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-chief-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-chief-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-chief-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-chief-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3241679}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3241679},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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