{"id":4146846,"url":"https://alion.io/job/marriott-international-concierge-agent-5","title":"Concierge Agent","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T06:59:17Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T07:27:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"POSITION SUMMARY\nYOUR LEGACY STARTS WITH US\nAt The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.\nFIND PURPOSE IN YOUR PASSION\nAt The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.\nWhich is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:\nA rewarding career within one of the most recognized and prestigious luxury brands in the world.\nPersonal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. \nVarious opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.\nConsistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.\nA competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:\nExclusive training and leadership development programs\nRecognition and rewards for exceptional service\nPreferential Members Rates at Marriott Hotels Globally\nDining & Wellness discounts for your family and you\nMedical Insurance Coverage\nAn HR team dedicated to your success and wellbeing\nThe Concierge Agent serves as a key ambassador of the hotel, providing personalized assistance and local destination expertise to enhance guest experiences. The role supports the Concierge team in delivering exceptional service, coordinating guest requests, arranging transportation, making reservations, and ensuring every guest enjoys a seamless and memorable stay in accordance with Marriott International and The Ritz-Carlton service standards.\nKey Responsibilities Guest ServiceWelcome guests professionally and establish positive guest relationships.\nAssist guests with inquiries regarding hotel facilities, services, events, and local attractions.\nProvide personalized recommendations for dining, shopping, entertainment, and cultural experiences.\nAnticipate guest needs and proactively offer assistance.\nConcierge OperationsArrange transportation, limousine services, airport transfers, and taxi bookings.\nAssist with restaurant, spa, tour, and entertainment reservations.\nCoordinate delivery of guest requests, packages, messages, and special amenities.\nMaintain accurate records of guest requests and follow up to ensure satisfaction.\nSupport the Concierge Desk in managing daily operations and guest communications.\nGuest RelationsHandle guest concerns promptly and professionally, escalating issues when necessary.\nBuild rapport with guests to create memorable and distinctive experiences.\nRecognize repeat and VIP guests and ensure personalized service delivery.\nPromote hotel services, outlets, and experiences when appropriate.\nAdministrative DutiesMaintain updated information on local attractions, transportation schedules, city events, and tourism activities.\nEnsure concierge materials, brochures, and guest information are current and organized.\nComplete daily reports and documentation accurately.\nUtilize Marriott systems and operational procedures efficiently.\nSafety & ComplianceFollow all Marriott and Ritz-Carlton policies and procedures.\nMaintain confidentiality of guest information.\nAdhere to safety, security, and emergency procedures.\nEnsure compliance with local regulations and company standards.\nCandidate Profile Education & ExperienceHigh School Diploma, Hospitality Diploma, or equivalent.\nPrevious experience in Front Office, Concierge, Guest Relations, or Customer Service preferred.\nLuxury hotel experience is an advantage.\nSkills & CompetenciesExcellent verbal and written communication skills in English.\nKnowledge of Doha attractions, restaurants, shopping destinations, and cultural sites preferred.\nStrong guest-service orientation and interpersonal skills.\nProfessional appearance and demeanor.\nAbility to multitask and perform effectively in a fast-paced environment.\nStrong problem-solving and organizational abilities.\nProficiency in Microsoft Office and hotel property management systems.\nAdditional languages (Arabic, Russian, Mandarin, French, etc.) are an advantage.\nPhysical RequirementsAbility to stand and walk for extended periods.\nOccasional lifting and carrying of guest items or packages.\nAbility to perform duties in a dynamic hotel environment.\nMarriott / Ritz-Carlton Core CompetenciesPut People First\nPursue Excellence\nEmbrace Change\nAct with Integrity\nServe Our World\nPreferred Behavioral CompetenciesGuest Centricity\nAttention to Detail\nCommunication Excellence\nTeamwork & Collaboration\nPersonal Accountability\nCultural Awareness\nInitiative & Proactive Service\nIn joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":6756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Insurance coverage","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-12T07:27:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-12T10:45:19Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-concierge-agent-5","json_url":"https://alion.io/job/marriott-international-concierge-agent-5.json","meta":{"generated_at":"2026-11-12T10:45:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-concierge-agent-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-concierge-agent-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-concierge-agent-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-concierge-agent-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-concierge-agent-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4146846}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4146846},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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