{"id":3267797,"url":"https://alion.io/job/marriott-international-concierge-manager-wheels-manager","title":"Concierge Manager (Wheels Manager)","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T06:08:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T14:50:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"NATURAL TALENT\nExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.\nCURATING ORIGINALITY TAKES TALENT\nAt W Brisbane, we are not in the business of ordinary hospitality. We are all about creating unforgettable moments, anticipating the unexpected, and delivering our signature Whatever/Whenever® service. We are looking for a dynamic, people-focused Concierge Manager to lead our Concierge, Wheels and Welcome experience and ensure all Talent bring the W brand to life every day.\nThe Role\nAs the Concierge Manager, you will be responsible for leading the day-to-day operations of our Concierge, Wheels and Welcome teams. You'll ensure exceptional guest experiences, drive loyalty performance, support operational excellence, and inspire your team to consistently deliver memorable moments.\nWorking closely with the Welcome Manager and Hotel Leadership Team, you'll be a visible leader who empowers Talent, solves challenges creatively, and ensures every guest interaction reflects the energy and personality of W.\nLead the Guest Experience\nChampion the W Vibe Tribe culture and inspire your team to deliver exceptional service\nDrive guest loyalty and recognition programs to exceed brand targets\nDeliver seamless guest experiences across the entire journey from pre-arrival through to post-stay\nResolve guest concerns with confidence, urgency and a \"close the loop\" mindset\nCreate surprise and delight moments through our signature Whatever/Whenever® philosophy\nEnsure VIP and loyalty guests receive exceptional recognition and personalised service\nLead and Inspire Talent\nCoach, mentor, motivate and develop Concierge and Wheels talent\nAssist with recruitment, onboarding, training and performance management\nFoster a culture of inclusion, teamwork and accountability\nConduct scheduling and workforce planning to ensure effective operational coverage\nRecognise and celebrate individual and team achievements.\nDrive Operational Excellence\nOversee Concierge and Wheels operations\nEnsure compliance with brand standards, policies and procedures\nMaintain smooth daily operations while proactively identifying opportunities for improvement\nCoordinate guest transportation requirements and local destination recommendations\nEnsure vehicle and key security standards are maintained at all times\nMonitor parking operations and oversee the safe handling of luxury vehicles\nIf you're passionate about guest experience, love leading high-performing teams, and thrive in a fast-paced luxury environment, we want to hear from you.\nBENEFITS\nThe best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International\n‘Great Places to Work’ certified\nDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends\nDiscounts on food & beverage across all our hotels\nRecognition programs to keep you motivated\nWellbeing & mindfulness programs to ensure you stay healthy\nEmployee Assistance Program\nMI RECOGNITION\nMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.\nMI CAREERS SOCIAL MEDIA ACCOUNTS\nChat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram\nLEARN MORE\nVisit whotels.com/careers to learn more about our workplace culture and career opportunities.\nDIVERSITY AND INCLUSION STATEMENT\nWe are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity\nMarriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ","description_format":"text","description_chars":4255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-26T10:17:57Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.407,"p_room":0.45,"age_days":5,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-concierge-manager-wheels-manager","json_url":"https://alion.io/job/marriott-international-concierge-manager-wheels-manager.json","meta":{"generated_at":"2026-10-28T17:04:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-concierge-manager-wheels-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-concierge-manager-wheels-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-concierge-manager-wheels-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-concierge-manager-wheels-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-concierge-manager-wheels-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3267797}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3267797},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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