{"id":4069057,"url":"https://alion.io/job/marriott-international-concierge-supervisor-4","title":"Concierge Supervisor","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T03:48:34Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T12:48:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"POSITION SUMMARY\nRespond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved.\nServe as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.\nKEY RESPONSIBILITIES\nGuest Relations:\nWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.\nActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.\nAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.\nAddress guests' service needs in a professional, positive, and timely manner\nPolices & Procedures:\nFollow company and department policies and procedures.\nProtect the privacy and security of guests and coworkers.\nMaintain confidentiality of proprietary materials and information.\nProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures.\nEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.\nPerform other reasonable job duties as requested by Supervisors.\nCommunication:\nSpeak to guests and co-workers using clear, appropriate and professional language.\nAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.\nTalk with and listen to other employees to effectively exchange information.\nDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.\nExchange information with other employees using electronic devices (e.g., cell/mobile phones, earpieces, pagers and two-way radios, email).\nPhysical Tasks:\nStand, sit, or walk for an extended period of time or for an entire work shift.\nVisually inspect tools, equipment, or machines (e.g., to identify defects).\nMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.\nCash Handling:\nSupply guests/residents with directions and information regarding property amenities, services and hours of operation, and local areas of interest and activities.\nAbout You\nPrevious experience in Concierge, Guest Services, Front Office, or a hospitality environment.\nPrior supervisory or leadership experience is preferred.\nStrong communication, organisational, and problem-solving skills.\nPassion for hospitality and creating memorable guest experiences.\nFlexible availability to work a rotating roster, including weekends and public holidays.\nPREFERRED QUALIFICATIONS\nRelated Work Experience: At least 1 year of related work experience.\nDriver's License\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. 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