Director, Engineering, Luxury

JOB SUMMARY

Directly reports to the Senior Director, Operations, Luxury, with final reporting line to be confirmed. Is an engineering subject matter expert and liaison to Luxury hotel leadership and related discipline teams. Provides a high level of property maintenance knowledge for Luxury hotels, Position has overall responsibility for supporting the maintenance of buildings, grounds and physical plant for Luxury hotels, with particular attention towards safety, security and asset protection. Accountable for providing guidance on budget, capital expenditure projects, preventative maintenance, and energy conservation for Luxury hotels. In addition, support GC Engineering initiatives including sustainability development, renovation project execution, engineering talent development, operational standards enhancement, and other strategic engineering programs. Develops and implements strategies that will deliver products and services which meet or exceed the needs and expectations of guests and associates while maximizing financial performance. Responsible for maintaining standards and regulatory requirements across Luxury hotels. Able to manage and oversee activities as a third-party preventative maintenance engineering leader for Luxury hotels.

CANDIDATE PROFILE

Education and Experience

• High Diploma in engineering; 10 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing;

OR

• 4-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 5 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing; experience in project management and sustainability-related engineering initiatives preferred.

CORE WORK ACTIVITIES

Managing Engineering Operations for Luxury Hotels

• Manages multiple Luxury hotel stakeholders and changing priorities; ability to manage an off-property maintenance process.
• Works with Luxury hotel leadership and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
• Provides direction and assistance for developing an engineering operating strategy that is aligned with the business strategy of assigned Luxury hotels.
• Provides leadership and assistance establishing, implementing, and monitoring energy management plans and creating a culture of energy management throughout Luxury hotels.
• Provides direction and assistance for the creation of annual energy management goals and game plans for Luxury hotels.
• Provides direction and recommendations to Luxury hotels in managing the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
• Initiates strategies for accomplishing objectives through team efforts across Luxury hotels.
• Manages relationships to support service contracts that meet Luxury hotel needs.
• Ensures engineering teams in Luxury hotels have complete understanding of all procedures, equipment and alarms.
• Coaches and supports Luxury hotel engineering teams to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
• Oversees the usage and control of heat, light and power across Luxury hotels.
• Oversees execution of and provides consultation for long term preventative maintenance and 10-year asset protection plans for Luxury hotels.
• Provides direction and recommendations to resolve top-line guest problems and complaints within Luxury hotels.
• Addresses potential areas of concern and proposes solutions to owners in a proactive manner for Luxury hotels.
• Communicates a clear and consistent message regarding departmental goals to produce desired results across Luxury hotels.
• Reviews annual Capital Expenditure Plans (CEPs) for Luxury hotels and assesses needs for project manager support.
• Selects project managers for large CEP or renovation projects for Luxury hotels.
• Provides change leadership and success strategies as appropriate for Luxury hotel operations and specific engineering-related initiatives

Maintaining Engineering Standards Across Luxury Hotels

• Ensures compliance with state, local and national regulations across Luxury hotels.
• Monitors and maintains life safety systems in Luxury hotels (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
• Ensures Luxury hotel PMs and work orders are completed properly and in a timely manner, and accurately tracked on property maintenance systems.
• Ensures building and equipment licenses, permits and certifications are current for assigned Luxury hotels.
• Ensures Luxury brand, location and operational policies are administered fairly and consistently.
• Ensures inventory of assets at assigned Luxury hotels are accurately assessed and reflected in Transcendent annually.
• Ensures all mechanical equipment in Luxury hotels is running at its highest level of efficiency and that a culture of energy management is instituted throughout every department.
• Ensures all purchasing for Luxury hotels is compliant with Marriott approved minority owned vendors.

Managing Engineering Budgets for Luxury Hotels

• Provides direction and assistance for developing and managing Engineering budgets for Luxury hotels.
• Manages Luxury hotel areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages department controllable expenses for Luxury hotels to achieve or exceed budgeted goals.
• Participates in the development of Luxury hotel capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for Luxury hotel areas of responsibility.
• Prepares period-end Profit and Loss critiques for Luxury hotel engineering operations.
• Understands the impact of department operations on overall Luxury hotel financial goals; educates staff on details as appropriate.
• Reviews and manages controllable expenses for Luxury hotels such as heat, light, power, water consumption, tools and equipment, groundskeeping supplies, uniforms, vendors, service agreements, etc.

Conducting Human Resources Activities

• Provides leadership in developing training for Luxury hotel associates in the realm of energy reduction and environmental stewardship.
• Provides Luxury hotel engineering associates training opportunities and individualized direction for development.
• Ensures Luxury hotel associates are treated fairly and equitably.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Utilizes associate feedback and an “open door” policy to identify and address Luxury hotel associate problems or concerns in a timely manner.
• Celebrates successes by publicly recognizing the contributions of Luxury hotel team members.
• Resolves Luxury hotel guest problems and complaints.
• Brings issues to the attention of Human Resources as necessary.
• Ensures that regular ongoing communication takes place throughout Luxury hotel engineering operations to communicate daily operational activities, set expectations and create awareness of business objectives.

Supporting Greater China Engineering Initiatives

• Supports Greater China engineering priorities and strategic initiatives beyond Luxury hotel operations, including sustainability development, renovation project support, engineering talent development, and operational improvement programs.
• Partners with GC engineering, operations, brand, design, procurement, finance, and hotel teams to drive GC-wide project alignment, execution discipline, and timely follow-up on key deliverables.
• Provides engineering input and guidance for hotel renovation, asset enhancement, capital planning, and project feasibility discussions across Greater China as required.
• Supports the rollout of sustainability, energy conservation, and environmental stewardship programs, helping hotels translate corporate objectives into practical engineering actions.
• Contributes to engineering talent development across Greater China by sharing best practices, supporting technical capability building, and helping identify development needs for property engineering leaders.
• Helps develop, communicate, and reinforce GC engineering standards, tools, and processes to improve consistency, compliance, and operational effectiveness across the market.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.