{"id":3003787,"url":"https://alion.io/job/marriott-international-director-service-reliability-engineering","title":"Director, Service Reliability Engineering","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":157000,"max_usd":295000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon Aurora","optional":false},{"name":"Amazon DocumentDB","optional":false},{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:23:47Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T00:39:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"JOB SUMMARY\nThe Director, Service Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott’s Revenue Management Systems technology domain. This role plays a critical part in Marriott’s reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.\nCANDIDATE PROFILE\nRequired:\nUndergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification \n8+ years of progressive experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset \n5+ years leading large-scale engineering or reliability organizations \n5+ years managing direct reports and Service Provider teams \n3+ years’ experience operating and maintaining a Multi-Cloud environment \nDemonstrated success driving reliability transformation across multiple engineering domains \nDeep understanding of cloud-native architectures, distributed systems, and modern software delivery \nProven ability to influence technical strategy and standards without direct authority \nExperience defining SLOs, SLIs, error budgets, and operational maturity frameworks \nStrong executive communication skills and systems thinking mindset \nPreferred:\nGraduate Degree in a technical discipline \n8+ years experience leading and engaging highly technical architecture, engineering and operations teams \n8+ years of hands on technical experience in infrastructure and/or development teams \n5+ years of production level experience in AWS in critical services such as EMR, Aurora, RDS, Document DB, EKS \n3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc. \nDemonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision \nComfortable applying a combination of qualitative and quantitative methods to define success \nExpert problem solver that is to be able to solve challenges across people, process and technology \nAbility to build strong relationships and network throughout the broader IT community \nExperience in the security, implementation and operational support of mission critical products \nStrong influencing skills and an ability to overcome barriers while driving change \nExperience in researching emerging technologies and trends, standards, and products \nExperience in developing technology roadmaps and strategies \nExcellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams \nStrong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise \nStrong attention to detail with an ability to operate effectively across multiple priorities \nITILv4 certification \nExperience operating in an Agile or SAFE framework \nAWS, Azure, Oracle or similar cloud certifications \nFamiliarity with hospitality, travel, retail, or large-scale consumer-facing platforms \nCORE WORK ACTIVITIES\nDomain Reliability Strategy & Transformation\nDefine and execute domain reliability strategies for Revenue Management Systems technology domain \nTranslate enterprise reliability transformation objectives into actionable domain roadmaps \nEstablish service ownership models, service tiering, and reliability targets \nIdentify organizational, process, and technology barriers to reliability adoption and drive remediation \nSRE & DevSecOps Enablement\nExpand and mature embedded SRE capabilities within domain engineering teams \nDrive adoption of SLOs, error budgets, production readiness, and operational excellence practices \nEmbed reliability considerations into architecture reviews and CI/CD pipelines \nImprove deployment safety, change quality, and risk reduction \nIncident Reduction, Resiliency & Learning\nLead blameless post-incident reviews and root cause analysis \nEnsure systemic corrective actions that prevent repeat incidents \nPromote resiliency engineering practices such as fault isolation and graceful degradation \nContinuously improve incident response effectiveness and prevention \nEnterprise Engineering Excellence & Automation\nPromote resiliency engineering practices such as fault isolation and graceful degradation \nEliminate operational toil through automation and self-healing systems \nEstablish and prioritize domain reliability backlogs focused on systemic risk reduction \nIncrease engineering leverage through reusable reliability patterns and platforms \nAdvance observability maturity across metrics, logs, and traces \nEnterprise Visibility & Executive Reporting\nDevelop and maintain executive-level reliability scorecards \nProvide visibility into reliability trends, risk posture, and maturity improvements \nConnect reliability outcomes to customer experience and business impact \nCommunicate progress, risks, and trade-offs to executive leadership \nService Provider Management\nOwn outcomes of the aligned Service Provider team inclusive of project delivery and operations \nMake short term plans for the team to effectively utilize resources \nFacilitate timely resolution of service delivery problems and minimizes the impact to clients \nManaging and Conducting Human Resources Activities\nBuild and lead high-performing Domain Reliability Engineering teams \nDevelop engineering leaders with strong SRE and systems expertise \nExpand global engineering capabilities, including Hyderabad \nLead vendor reduction and transition toward engineering-led reliability models \nFoster a culture of accountability, learning, and continuous improvement \nInterviews and hires employees. \nPromotes the fair and equitable treatment of employees. \nFacilitates regular, ongoing communication in department (e.g., staff meetings). \nFosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees. \nIncorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. \nSets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. \nSolicits employee feedback. \nUtilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns \nPromotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating \nProcedures (SOPs and LSOPs) and supports the Peer Review Process.\nConducts annual performance appraisal with direct reports according to Standard Operating Procedures. \nChampions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. \nIdentifies talents of direct reports and their teams and assists with their growth and development plans. \nSuccess Measures\nIncreased percentage of services operating with defined SLOs and service ownership \nReduction in repeat incidents and severity of reliability events \nImproved change success rates and deployment safety metrics \nIncreased automation and reduction of manual operational toil \nDemonstrable year-over-year improvements in reliability maturity scores \nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":8461,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T13:00:17Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.353,"p_room":0.35,"age_days":15,"expected_fill_days":3,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-22T02:06:06Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-director-service-reliability-engineering","json_url":"https://alion.io/job/marriott-international-director-service-reliability-engineering.json","meta":{"generated_at":"2026-10-22T02:06:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-director-service-reliability-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-director-service-reliability-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-director-service-reliability-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-director-service-reliability-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-director-service-reliability-engineering"}]}