{"id":2694987,"url":"https://alion.io/job/marriott-international-duty-manager","title":"Duty Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ubud, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T08:22:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T08:24:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY\nPosition directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.\nCORE WORK ACTIVITIES\nMaintaining Guest Services and Front Desk Goals\nManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish your work.\nHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\nSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.\nUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.\nSupporting Management of Front Desk Team\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and building mutual trust, respect, and cooperation among team members.\nServing as a role model to demonstrate appropriate behaviors.\nEnsuring Exceptional Customer Service\nProvides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nResponds to and handles guest problems and complaints.\nSets a positive example for guest relations.\nObserves service behaviors of employees and provides feedback to individuals.\nInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.\nInteracts with guests to obtain feedback on product quality and service levels.\nEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\nManaging Projects and Policies\nImplements the customer recognition/service program, communicating and ensuring the process.\nTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.\nSupervises same day selling procedures to maximize room revenue and control property occupancy.\nSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.\nEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\nSupporting Human Resource Activities\nSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\nSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.\nBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.\nAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.\nSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.\nParticipates in employee progressive discipline procedures.\nAdditional Responsibilities\nProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluating results to choose the best solution and solve problems.\nInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\nPerforms all duties at the Front Desk as necessary.\nRuns Front Desk shifts whenever necessary.\nParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":4862,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T09:53:30Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.45,"age_days":5,"expected_fill_days":3,"reasons":["conf:2","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-duty-manager","json_url":"https://alion.io/job/marriott-international-duty-manager.json","meta":{"generated_at":"2026-10-22T08:51:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-duty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-duty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-duty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-duty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-duty-manager"}]}