{"id":3613603,"url":"https://alion.io/job/marriott-international-event-operations-manager","title":"Event Operations Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T14:31:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T08:39:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"JOB SUMMARY\nDirects and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.\nCORE WORK ACTIVITIES\nManaging Banquet Operations\nProjects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).\nApplies knowledge of all laws, as they relate to an event.\nUnderstands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.\nAdheres to and reinforces all standards, policies, and procedures.\nMaintains established sanitation levels.\nManages departmental inventories and maintains equipment.\nSchedules Event Services staff to forecast and service standards, while maximizing profits.\nAssists team in developing lasting relationships with groups to retain business and increase growth.\nParticipating in and Leading Banquet Teams\nSets goals and delegates tasks to improve departmental performance.\nConducts monthly department meetings with the Banquet team.\nApplies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.\nActs as a liaison to the kitchen staff.\nLeads shifts and actively participates in the servicing of events.\nExecuting Event Services Operations and Maintaining Inventories\nAttends pre-event meetings as needed to understand group needs.\nEstablishes consistent standards for meeting room sets and VIP meeting room sets.\nConducts function room inspections prior to each function to verify the room is set according to specifications.\nMaintains cleanliness and sanitation standards in all event operation areas.\nActs as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.\nProjects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).\nCoordinates routine maintenance to verify a quality meeting facility.\nResolves issues and/or suggest alternatives to previous arrangements if necessary.\nAttends and participates in all pertinent meetings.\nLeads shifts and actively participates in the servicing of events.\nVerifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.\nVerifying and Providing Exceptional Customer Service\nSets a positive example for guest relations.\nInteracts with guests to obtain feedback on product quality and service levels.\nResponds to and handles guest problems and complaints.\nEncourages employees to provide excellent customer service.\nVerifies employees understand expectations and parameters.\nStrives to improve service performance.\nEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\nReviews comment cards and guest satisfaction results with employees.\nConducting Human Resources Activities\nCommunicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.\nObserves service behaviors of employees and provides feedback to individuals.\nMonitors progress and leads discussion with staff each period.\nParticipates in the development and implementation of corrective action plans.\nReviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.\nAttends and participates in all pertinent meetings.\nEstablishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.\nConducts associate performance appraisals and provides feedback as needed.\nSolicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.\nObserves service behaviors of associates and provides feedback to individuals.\nCommunicates performance expectations in accordance with job descriptions for each position.\nVerifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\nBrings issues to the attention of supervisor and/or Human Resources as necessary.\nVerifies associates understand expectations and parameters.\nDelegates tasks to verify room sets are “on time” and meet Event Service Standards.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":5394,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-02T15:26:18Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.45,"age_days":4,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-event-operations-manager","json_url":"https://alion.io/job/marriott-international-event-operations-manager.json","meta":{"generated_at":"2026-11-03T08:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-event-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-event-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-event-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-event-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-event-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3613603}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3613603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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