Front Office Receptionist/Operator | Ресепшионист/Оператор Фронт Офиса

Job Responsibilities:

• Deliver exceptional guest service with a friendly and welcoming attitude.

• Process all guest check-ins: confirm reservations, assign rooms, issue and activate room keys.

• Handle all payment methods, including room charges, cash, debit, and credit cards.

• Resolve guest issues promptly and professionally.

• Follow all company policies, procedures, and quality standards.

• Maintain confidentiality of proprietary information.

• Answer phone calls using professional etiquette.

• Accurately prepare and review written documents.

• Report any accidents, injuries, or unsafe conditions to the supervisor.

• Build and maintain positive working relationships within the team.

Requirements:

Education & Experience:

• Minimum of 1 year of experience in guest services, front desk, or a related area.

Skills:

• Strong verbal and written communication skills.

• Excellent time-management abilities.

• Customer-oriented mindset and problem-solving skills.

• Proficiency in Russian, English, and Kazakh (spoken and written).

• Professional appearance and adherence to company grooming standards.

We Offer:

• Opportunity to work in an international Marriott International hotel.

• Career growth and development within the global hospitality network.

• Complimentary meals during shifts and uniform provided.

• Company-provided transportation for employees.

• Access to Marriott Bonvoy associate discounts worldwide.

• Supportive and professional team environment.