{"id":3958199,"url":"https://alion.io/job/marriott-international-guest-experience-agent","title":"Guest Experience Agent","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":9,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T22:16:48Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T13:08:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"POSITION SUMMARY\nAt the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.\nPosition Summary:\nSupport your Guest Services team with general operational tasks\nBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations \nAssign rooms according to guest requests and preferences whenever possible\nHandle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements \nAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail\nBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings\nAbout You:\nExperience with OPERA property management system or similar\nRelevant experience in a similar role\nWorking rights in Australia\nEnthusiastic to escalate your career\nSelf-motivated, driven and energized in a fast-paced environment\nArmed with smart solutions and a can-do attitude\nOur Benefits:\nExclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends \nBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month \nGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group \nGenuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program \nOpportunity to receive Employee Referral Incentives and get paid for working with your friend \nWork for the Largest Hotel Network in the World which values equality, diversity and inclusiveness \n#s-dni\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. 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