{"id":3258202,"url":"https://alion.io/job/marriott-international-guest-experience-expert-porter","title":"Guest Experience Expert - Porter","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T02:20:08Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T07:33:52Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"POSITION SUMMARY\nPier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.\nAbout the Role\nAs a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.\nKey Responsibilities\nGreet guests with warmth and professionalism, assisting with luggage and directions\nDeliver and retrieve luggage to and from guest rooms with care and efficiency\nSafely store guest belongings in the luggage room and handle group arrivals\nAssist with valet parking, ensuring compliance with Australian road regulations\nMaintain a clean, welcoming, and well-presented lobby area\nExplain room features and promote hotel services during luggage delivery\nRespond to guest queries about hotel facilities and local attractions\nSupport front office operations and complete handovers accurately\nAssist guests with disabilities in accordance with accessibility guidelines\nMonitor and report any safety hazards or system issues\nUphold hotel grooming, conduct, and safety standards\nParticipate in training sessions and departmental briefings\nHandle guest mail, messages, and parcels promptly\nProcess payments and follow cash handling procedures\nMaintain confidentiality of guest and staff information\nPromote hotel offerings and contribute to upselling initiatives\nAbout You\nPrevious experience in a porter or guest services role preferred\nExcellent communication and customer service skills\nPhysically fit and comfortable with manual handling\nValid driver’s license \nFlexible availability including weekends and holidays\nPositive attitude and team-oriented mindset\nFull working rights in Australia\nWhy You’ll Love It Here\nBe part of a team that values hospitality, respect, and individuality\nEnjoy complimentary meals, coffee, and uniform care\nAccess exclusive hotel and travel discounts for you and your loved ones\nGrow your career with world-class training and development programs\nThrive in a supportive, inclusive workplace culture\nParticipate in our Employee Assistance Program and referral incentives\nReady to be the first smile guests see?\nApply now and help us create unforgettable arrivals at Pier One Sydney Harbour.\nWe are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. 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