{"id":3319507,"url":"https://alion.io/job/marriott-international-guest-experience-manager-2","title":"Guest Experience Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malé, Maldives"],"countries":["MV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T05:55:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T20:06:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB SUMMARY\nResponsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.vv Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests. Acts as the “Service Champion” for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.\nCORE WORK ACTIVITIES\nManaging Guest Relations Functions\nManages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house.\nSupports operations of resort by managing owner and guest relations, and analyzes key metrics to help improve overall guest satisfaction.\nAssists the GM & Director of Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey, the Customer Relations and Communications group or the Guest Relations group.\nFollows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s).\nPerforms daily resort inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.\nCoordinates Manager on Duty efforts for the entire week ensuring the resort has proper coverage on all shifts throughout the week.\nLeading Efforts to Reduce Guest Issues\nMonitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.\nCommunicates trends in data to resort leaders.\nDevelops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments.\nActively participates in resort initiatives to reduce guest “problems” and drives improved problem resolution.\nReviews staffing levels to ensure that guest service, operational needs and financial objectives are met.\nReviews all Guest Compensation awarded and works to mitigate financial exposure to the COA and the organization.\nEngages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.\nEnsuring and Providing Exceptional Customer Service\nImproves service by communicating with and assisting associates to understand guest needs, and by providing guidance, feedback, and individual coaching when needed.\nActs as the “Service Champion” for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.\nDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere.\nStrives to improve service performance in all departments.\nReviews comment cards, guest satisfaction results and other data to identify areas of improvement.\nResponds to and handles guest problems and complaints.\nObserves service behaviors of employees and provides feedback to individuals and/or managers.\nManaging and Conducting Human Resource Activities\nIdentifies the developmental needs of others and coaches others to improve their knowledge or skills.\nProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.\nAssists in the interviewing and hiring of employee team members as needed.\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and builds mutual trust, respect, and cooperation among team members.\nSupervises and manages select employees.\nEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.\nCommunicates performance expectations in accordance with job descriptions for each position and monitors progress.\nCelebrates successes and publicly recognizes the contributions of team members.\nFacilitates various training activities such as Service Excellence, ADA, New Hire Orientation, etc.\nAdditional Responsibilities\nDevelops the resort’s Pre-arrival call process consistent with the company’s expectations\nManages the Pre-arrival process on an ongoing basis.\nPerforms special projects as designated by the General Manager and/or Director of Operations.\nReviews all planned projects to determine the potential impact of a project to the guest experience and develops plans to mitigate unfavorable encounters for guests resulting from the work.\nInforms and/or updates executives, peers and subordinates on relevant guest relations information in a timely manner.\nIdentifies and analyzes guest relations challenges and facilitates the development of solutions to prevent reoccurrence.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":6313,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T07:07:05Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":1,"expected_fill_days":3,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-guest-experience-manager-2","json_url":"https://alion.io/job/marriott-international-guest-experience-manager-2.json","meta":{"generated_at":"2026-10-28T22:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-guest-experience-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-guest-experience-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-guest-experience-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-guest-experience-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-guest-experience-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3319507}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3319507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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