{"id":4069052,"url":"https://alion.io/job/marriott-international-learning-development-manager-4","title":"Learning & Development Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T03:21:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T15:57:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB SUMMARY\nAt Emirates Wolgan Valley, a Ritz-Carlton Lodge, the Learning & Development Manager is responsible for driving the property's learning culture through the design, delivery, and execution of training, performance development, and leadership development initiatives. This role ensures that all associates and leaders embody the Gold Standards of The Ritz-Carlton while delivering exceptional guest experiences aligned with the Reserve brand philosophy.\nThe position partners closely with Human Resources, Operations Leaders, and Department Heads to develop talent, build leadership capability, support compliance requirements, and enhance overall business performance. The Learning & Development Manager acts as the subject matter expert on learning systems, leadership development resources, service excellence programs, and associate engagement initiatives.\nCANDIDATE PROFILE Education and Experience RequiredHigh School Diploma or GED.\nMinimum 2 years' experience in hospitality operations, learning and development, human resources, or a related professional field.\nExperience facilitating training programs and group learning sessions.\nPreferredBachelor's Degree in Human Resources, Business Administration, Hospitality Management, Education, Learning & Development, or a related discipline.\nPrevious experience in a luxury hotel, resort, lodge, or remote hospitality environment.\nPrior experience in a Human Resources Generalist, Training Manager, Learning & Development, or operational leadership role.\nExperience with Marriott International learning platforms and systems.\nTC2 Certified (Marriott) or equivalent training/facilitation certification.\nMulti-lingual capability highly regarded.\nExperience delivering leadership development and service excellence programs.\nCORE WORK ACTIVITIES Learning Delivery & ComplianceLead and deliver onboarding, orientation, brand immersion, compliance training, and service culture programs across the resort.\nFacilitate training programs for associates, supervisors, and leaders, ensuring alignment with The Ritz-Carlton Gold Standards and Lodge brand expectations.\nDrive consistent execution of learning initiatives that enhance guest satisfaction, associate engagement, and operational performance.\nEnsure all mandatory compliance training is completed within required timeframes.\nMonitor and manage training completion through Marriott learning systems and reporting tools.\nMaintain accurate and up-to-date learning records and training documentation.\nCoordinate and administer new hire learning plans and departmental onboarding schedules.\nSupport departmental trainers and leaders in delivering effective skills-based training.\nEvaluate learning effectiveness and recommend continuous improvement opportunities.\nLeverage adult learning principles to create engaging and impactful learning experiences.\nUtilize various learning methodologies including classroom, virtual, experiential, on-the-job, and peer-to-peer learning approaches.\nPromote a culture of continuous learning and professional development throughout the resort.\nLeadership DevelopmentServe as the property expert for Marriott and Ritz-Carlton leadership development programs and resources.\nPartner with department leaders to identify talent and create individual development plans.\nSupport succession planning, leadership readiness, and internal career progression initiatives.\nFacilitate leadership workshops, coaching conversations, and development activities for supervisors and managers.\nSupport the Management Development and Readiness Process (MDRP) and other talent review activities.\nCoach leaders in delivering meaningful performance feedback and development discussions.\nAssist in the implementation of leadership programs that build capability, accountability, and engagement.\nService Excellence & CultureChampion The Ritz-Carlton Gold Standards, Employee Promise, and Credo throughout all learning initiatives.\nReinforce luxury service behaviours and emotional guest engagement practices that create memorable experiences.\nSupport cultural and engagement initiatives that strengthen associate connection, retention, and workplace culture.\nFacilitate daily line-ups, service refreshers, and recognition-based learning activities.\nActively promote a culture of excellence, professionalism, and continuous improvement.\nStakeholder RelationshipsBuild strong partnerships with Department Heads, Executive Committee Members, and operational leaders.\nConsult with leaders to assess performance challenges and develop effective learning solutions.\nCollaborate with Human Resources to support associate engagement, retention, and development strategies.\nCommunicate learning priorities, progress, and outcomes effectively to all stakeholders.\nSupport operational initiatives by aligning learning activities with business goals and performance objectives.\nPartner with leaders to enhance guest satisfaction, quality assurance results, and associate engagement outcomes.\nMaintain strong relationships with Marriott International learning and talent development teams where appropriate.\nKey Success MeasuresLearning compliance completion rates.\nNew hire onboarding effectiveness.\nAssociate engagement and retention outcomes.\nLeadership pipeline development and succession readiness.\nGuest satisfaction and service excellence indicators.\nDepartmental training effectiveness scores.\nInternal promotion and career development success rates.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":5953,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T12:48:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T17:35:30Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-learning-development-manager-4","json_url":"https://alion.io/job/marriott-international-learning-development-manager-4.json","meta":{"generated_at":"2026-11-11T17:35:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-learning-development-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-learning-development-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-learning-development-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-learning-development-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-learning-development-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4069052}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4069052},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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