{"id":3938813,"url":"https://alion.io/job/marriott-international-operations-manager-8","title":"Operations Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":9,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T06:59:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T10:06:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"JOB SUMMARY\nFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.\nPLEASE NOTE: This is a shift and weekend work position and will require you to work in the evenings.\nCANDIDATE PROFILE\nEducation and Experience\n2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.\nOR\n4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.\nCORE WORK ACTIVITIES\nManaging Profitability\nDemonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.\nAnalyzes service issues and identifies trends.\nMakes and executes the necessary decisions to keep property moving forward toward achievement of goals.\nWorks with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.\nManaging Revenue Goals\nMonitors hotel operations sales performance against budget.\nReviews reports and financial statements to determine hotel operations performance against budget.\nCoaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.\nReviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.\nLeading Operations and Department Teams\nChampions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.\nDevelops systems to enable employees to understand guest satisfaction results.\nCommunicates a clear and consistent message regarding departmental goals to produce desired results.\nManaging the Guest Experience\nReviews guest feedback with leadership team and ensures appropriate corrective action is taken.\nResponds to and handles guest problems and complaints.\nStays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.\nCreates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.\nManaging and Conducting Human Resources Activities\nFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.\nEnsures employees are treated fairly and equitably.\nEnsures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).\nFosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.\nIncorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.\nSets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.\nSolicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.\nEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.\nConducts annual performance appraisal with direct reports according to Standard Operating Procedures.\nChampions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":5178,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-08T11:24:52Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.729,"p_room":0.55,"age_days":11,"expected_fill_days":9,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-operations-manager-8","json_url":"https://alion.io/job/marriott-international-operations-manager-8.json","meta":{"generated_at":"2026-11-09T12:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-operations-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-operations-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-operations-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-operations-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-operations-manager-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3938813}},{"tool":"search_jobs","arguments":{"company":"marriott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3938813},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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