{"id":2674673,"url":"https://alion.io/job/marriott-international-reservation-manager","title":"Reservation Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T03:34:13Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T23:48:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"HOTEL DESCRIPTION\nA Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.\nJOB SUMMARY\nResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.\nCANDIDATE PROFILE\nEducation and Experience\nBachelor's degree in Hospitality Management, Hotel Administration, Business Administration, Tourism, or a related field.\nOR\n2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area.\n1 - 2 years' experience in the Reservation leadership position, a luxury hotel experience would be an advantage.\nCORE WORK ACTIVITIES\nUnderstanding Markets; Maximizing Revenue\nIdentifies new reservations sales business to achieve personal and property revenue goals.\nUnderstands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.\nCloses the best opportunities for the property based on market conditions and property needs.\nMonitors same day selling procedures to maximize room revenue and control property occupancy.\nGains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.\nConducting Daily Reservations Sales Activities\nResponds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.\nUses negotiating skills and creative selling abilities to close on business and negotiate contracts.\nUses sales resources and administrative/support staff effectively.\nAssists in monitoring group reservation forecast data.\nCoordinates with sales and Convention Services to process rooming lists and reservation cards\nExecutes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).\nAssists with monitoring accuracy of reservation sales orders within tracking systems.\nTracks no-show reservations and processes charges as needed.\nChecks daily arrivals to ensure all necessary billing instructions are applied to reservations.\nManages wait list and prioritizes order of wait list contacts to be made.\nPrepares work and maintenance orders.\nProviding Exceptional Customer Service\nSupports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.\nServices our customers in order to grow share of the account.\nProvides excellent customer service consistent with the daily service basics of the brand.\nExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.\nSets a positive example for guest relations.\nExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.\nServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.\nHandles guest complaints and disputes following the instant pacification procedures.\nManaging and Conducting Human Resource Activities\nMonitors reservations sales agents while on phone calls.\nDevelops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.\nUtilizes all available on the job training tools for employees.\nCreates monthly labor scheduling for team.\nAdditional Responsibilities\nUtilizes applicable intranet for resources and information.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":5248,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T04:41:29Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.55,"age_days":4,"expected_fill_days":3,"reasons":["conf:1","win:tail","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-reservation-manager","json_url":"https://alion.io/job/marriott-international-reservation-manager.json","meta":{"generated_at":"2026-10-21T00:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-reservation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-reservation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-reservation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-reservation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-reservation-manager"}]}