{"id":2964791,"url":"https://alion.io/job/marriott-international-reservations-manager-mfd","title":"Reservations Manager (m/f/d)","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2557,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":34464},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:33:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T10:17:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.\nThe Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.\n\"We are Ladies and Gentlemen serving Ladies and Gentlemen\"\nThe team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:\nReservations Manager\nReporting directly to the Director of Sales & Marketing, the Reservations Manager leads a team of Reservations Agents and is responsible for the strategic and operational management of the Reservations Department, overseeing both room and restaurant reservations. This role ensures an exceptional booking experience for our guests across all reservation touchpoints while maximizing revenue opportunities, maintaining brand standards and fostering a high-performing, service-oriented team.\nKey Responsibilities\nLead, motivate, coach and develop a team of Reservations Agents, ensuring exceptional guest service and operational excellence across room and restaurant reservations\nOversee the daily operations of the Reservations Department, ensuring all room and restaurant reservations are processed accurately, efficiently and in accordance with brand standards\nMonitor and optimize room inventory, restaurant reservation availability and reservation practices in collaboration with Revenue Management, Front Office and Food & Beverage\nMaximize revenue through effective inventory control, upselling and adherence to revenue management strategies for both accommodation and restaurant reservations\nEnsure compliance with Marriott and The Ritz-Carlton brand standards, policies and procedures\nMaintain and continuously improve departmental service quality, productivity and performance through regular coaching and training\nAnalyze reservation trends, booking pace and market demand, providing recommendations to the Director of Sales & Marketing\nHandle escalated guest requests, VIP room and restaurant reservations, and special arrangements with professionalism and care\nPrepare departmental reports, forecasts and performance analyses\nFoster strong collaboration with Sales, Revenue Management, Front Office, Food & Beverage and other hotel departments to ensure seamless guest experiences\nEnsure accurate use and maintenance of all reservation systems, including MARSHA, OPERA and restaurant reservation platforms\nLead the Reservations workstream during the implementation of new reservation systems, acting as the primary departmental contact and subject matter expert\nYour Qualifications\nSeveral years of experience in Reservations or Front Office within a luxury hotel environment, including previous supervisory or leadership experience\nStrong leadership skills with the ability to motivate, coach and develop a high-performing team\nExcellent organizational and analytical skills with strong attention to detail\nExperience leading or actively participating in hotel system implementations, change management initiatives or operational transformation projects is highly desirable\nCommercial awareness and understanding of revenue management principles\nOutstanding guest service orientation and excellent communication skills\nAbility to remain calm, professional and solution-oriented in a fast-paced environment\nExcellent command of German and English, both written and spoken; additional languages are an advantage\nAdvanced knowledge of OPERA, MARSHA, restaurant reservation systems (SevenRooms) and Microsoft Office applications\nStrong sense of responsibility, reliability, flexibility and teamwork\nExcellent problem-solving skills and the ability to make sound operational decisions\nOur Benefits:\nBecome part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals\nWork in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities\nExcellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world\nRegular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth\nMotivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success\nUnique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits\nCompetitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance\nThe statutory gross minimum remuneration for this position, based on full-time employment, is € 2.557,00 per month. A higher salary is guaranteed and depends on your qualifications and experience.\nOur motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.\nHave we sparked your interest?\nThen apply today via email:\nPlease be advised that a valid working permission for Austria is required for this position.\nMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.","description_format":"text","description_chars":6330,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-20T23:48:42Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.306,"p_room":0.35,"age_days":9,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":34464,"is_top_pay":false},"html_url":"https://alion.io/job/marriott-international-reservations-manager-mfd","json_url":"https://alion.io/job/marriott-international-reservations-manager-mfd.json","meta":{"generated_at":"2026-10-26T11:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-reservations-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-reservations-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-reservations-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-reservations-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-reservations-manager-mfd"}]}