{"id":2805693,"url":"https://alion.io/job/marriott-international-rooms-operations-manager","title":"Rooms Operations Manager","company":{"id":800,"name":"Marriott International","domain":"marriott.com","url":"https://alion.io/company/marriott-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0.727,"time_to_fill_p50_days":3,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:57:22Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T19:20:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY\nAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.\nCANDIDATE PROFILE\nEducation and Experience\nHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.\nCORE WORK ACTIVITIES\nLeading Room Operations Team\nVerifies that goals are being translated to the team as they relate to guest tracking and productivity.\nCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.\nUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.\nVerifies that the team has the capabilities to meet expectations.\nLeads by example demonstrating self-confidence, energy and enthusiasm.\nAssists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.\nManaging Property Rooms Operations Function(s)\nAssists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).\nFollows property specific second effort and recovery plan.\nPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.\nTakes proactive approaches when dealing with employee concerns.\nExtends professionalism and courtesy to employees at all times.\nCommunicates/updates all goals and results with employees.\nMeets semiannually with staff on a one-to-one basis.\nAssists/teaches the team scheduling against guest and hours/occupied room goals.\nPerforms hourly job functions as needed.\nPerforms other duties, as assigned, to meet business needs.\nManaging and Monitoring Activities that Affect the Guest Experience\nUnderstands the brand's service culture.\nProvides excellent customer service by being readily available/approachable for all guests.\nStrives to continually improve guest and employee satisfaction.\nTakes proactive approaches when dealing with guest concerns.\nExtends professionalism and courtesy to guests at all times.\nResponds timely to customer service department request.\nVerifies that all team members meet or exceed all hospitality requirements.\nManaging Profitability\nAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).\nVerifies that a viable key control program is in place.\nReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.\nStrives to maximize the financial performance of the department.\nConducting Human Resources Activities\nInterviews and assists in making hiring decisions.\nReceives hiring recommendations from team supervisors.\nVerifies that orientations for new team members are thorough and completed in a timely fashion.\nSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\nVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.\nCelebrates successes and publicly recognizes the contributions of team members.\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.","description_format":"text","description_chars":4491,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T05:24:21Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.35,"age_days":6,"expected_fill_days":3,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/marriott-international-rooms-operations-manager","json_url":"https://alion.io/job/marriott-international-rooms-operations-manager.json","meta":{"generated_at":"2026-10-21T20:40:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":800},"rest":"https://alion.io/mcp/rest/get_company?id=800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarriott-international-rooms-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarriott-international-rooms-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarriott-international-rooms-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marriott-international-rooms-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarriott-international-rooms-operations-manager"}]}