Front Desk Agent
Regular Full-time Position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wages: $19.30
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401Kopportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Discount off meals at independent restaurant, Havana 1957 (locatedinside building)
Work shoe credit through Shoes for Crews twice a year
Bi-annual team building events
Associates receive $1 for every qualified guest activated and sent to marketing desk for “welcome gift” or $5 for any qualified guest who agrees to attend a sales presentation
Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)
Complementary parking in South Beach
As aGuest Services Agent , a typical daywill include:
Checks Owners/guests into their villas for their stay, and reviews propertyamenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requestsand contactsother departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, iceand vending areas, etc.)
Followsup with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answerstelephone callsand routes calls to the proper department as applicable.
Maybe asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become aGuest Services Agent at MVW:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to25lbswithout assistance.
Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.