{"id":449590,"url":"https://alion.io/job/marriott-vacation-club-restaurant-supervisor","title":"Restaurant Supervisor","company":{"id":4791,"name":"Marriott Vacations Worldwide","domain":"mymvw.com","url":"https://alion.io/company/mymvw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":61,"ghost_share":0,"stale_share":0.656,"repost_share":0.033,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-19T02:57:45Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"POSITION SUMMARY\nEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.\nAssist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.\nCRITICAL TASKS\nSafety and Security\nReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor.\n\nFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.\n\nIdentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.\n\nFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).\n\nFollow policies and procedures for the safe operation and storage of tools, equipment, and machines.\n\nComplete appropriate safety training and certifications to perform work tasks.\n\nMaintain awareness of undesirable persons on property premises.\n\nUse proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.\n\nPolicies and Procedures\nFollow company and department policies and procedures.\n\nProtect the privacy and security of guests and coworkers.\n\nMaintain confidentiality of proprietary materials and information.\n\nEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.\n\nProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures.\n\nPerform other reasonable job duties as requested by Supervisors.\n\nGuest Relations\nAddress guests' service needs in a professional, positive, and timely manner.\n\nAssist other employees to ensure proper coverage and prompt guest service.\n\nWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.\n\nAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.\n\nActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.\n\nThank guests with genuine appreciation and provide a fond farewell.\n\nEngage guests in conversation regarding their stay, property services, and area attractions/offerings.\n\nProvide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).\n\nCommunication\nSpeak to guests and co-workers using clear, appropriate and professional language.\n\nProvide assistance to coworkers, ensuring they understand their tasks.\n\nTalk with and listen to other employees to effectively exchange information.\n\nAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.\n\nDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.\n\nPrepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.\n\nAssists Management\nServe as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.\n\nAssign and ensure work tasks are completed on time and that they meet appropriate quality standards.\n\nEnsure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.\n\nEnsure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).\n\nEncourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.\n\nAssist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).\n\nAssist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.\n\nListen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.\n\nCoordinate tasks and work with other departments to ensure that the department runs efficiently.\n\nCollaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.\n\nCoach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).\n\nCollaborate with management to formally recognize hourly employees' performance contributions.\n\nServe as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.\n\nWorking with Others\nSupport all co-workers and treat them with dignity and respect.\n\nHandle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.\n\nDevelop and maintain positive and productive working relationships with other employees and departments.\n\nPartner with and assist others to promote an environment of teamwork and achieve common goals.\n\nActively listen to and consider the concerns of other employees, responding appropriately and effectively.\n\nQuality Assurance/Quality Improvement\nComply with quality assurance expectations and standards.\n\nMonitor the performance of others to ensure adherence to quality expectations and standards.\n\nIdentify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.\n\nPhysical Tasks\nStand, sit, or walk for an extended period of time or for an entire work shift.\n\nEnter and locate work-related information using computers and/or point of sale systems.\n\nMove, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.\n\nGeneral Food and Beverage Services\nReport any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.\n\nMaintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.\n\nAssist your and other departments when needed to ensure optimum service to guests.\n\nDocument any and all guest and employee incidents/accidents for management follow up.\n\nInspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.\n\nNotify management of maintenance repairs issues.\n\nComplete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.\n\nFollow property key policies, including checking out and returning keys to appropriate departments.\n\nComplete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.\n\nMonitor dining rooms for seating availability, service, safety, and well being of guests.\n\nCommunicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.\n\nAssists Management\nEnsure staff is working together as a team to ensure optimum service to guests.\n\nCommunicate with guests, other employees, or departments to ensure guest needs are met.\n\nInspect grooming and attire of staff, and rectify any deficiencies.\n\nOpening\nComplete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.\n\nGreeting and Seating\nThank every guest upon departure, invite them to return, and wish them a fond farewell.\n\nClosing\nComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.\n\nCRITICAL COMPETENCIES\nAnalytical Skills\nProblem Solving\n\nLearning\n\nDecision-Making\n\nArithmetic Computation\n\nInterpersonal Skills\nTeam Work\n\nInterpersonal Skills\n\nCustomer Service Orientation\n\nDiversity Relations\n\nInfluence\n\nCommunications\nCommunication\n\nListening\n\nEnglish Language Proficiency\n\nGerman Language knowledge\n\nSpanish Language Knowledge\n\nTelephone Etiquette Skills\n\nApplied Reading\n\nWriting\n\nPersonal Attributes\nDependability\n\nPositive Demeanor\n\nPresentation\n\nIntegrity\n\nStress Tolerance\n\nInitiative\n\nAdaptability/Flexibility\n\nSafety Orientation\n\nOrganization\nMulti-Tasking\n\nDetail Orientation\n\nTime Management\n\nPlanning and Organizing\n\nAssists Management\nResolving Conflict\n\nDelegating and Directing\n\nTeam Building\n\nCoaching and Developing\n\nPREFERRED QUALIFICATIONS\nEducation\nHigh school diploma/G.E.D. equivalent\nRelated Work Experience\nAt least 2 years of related work experience\nSupervisory Experience\nAt least 1 year of supervisory experience\n#imvweme #LI-BM1\nMarriott Vacations Worldwide is an equal 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