{"id":4252984,"url":"https://alion.io/job/marriott-vacations-worldwide-asst-general-manager","title":"Asst. General Manager","company":{"id":1801141,"name":"Marriott Vacations Worldwide","domain":"marriottvacationsworldwide.com","url":"https://alion.io/company/marriottvacationsworldwide","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-13T14:27:41Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Education and Experience\n2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4years experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR\n4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2years experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.\nRelocation Assistance Available\nSalary Range: $120,000-$160,000\nCORE WORK ACTIVITIES\nManaging Profitability\nDemonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.\nAnalyzes service issues and identifies trends.\nMakes and executes the necessary decisions to keep property moving forward toward achievement of goals.\nWorks with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.\nManaging Revenue Goals\nMonitors hotel operations sales performance against budget.\nReviews reports and financial statements to determine hotel operations performance against budget.\nCoaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.\nReviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.\nLeading Operations and Department Teams\nChampions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.\nDevelops systems to enable employees to understand guest satisfaction results.\nCommunicates a clear and consistent message regarding departmental goals to produce desired results.\nManaging the Guest Experience\nReviews guest feedback with leadership team and ensures appropriate corrective action is taken.\nResponds to and handles guest problems and complaints.\nStays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.\nCreates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.\n Managing and Conducting Human Resources Activities\nFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.\nEnsures employees are treated fairly and equitably.\nEnsures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).\nFosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.\nIncorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.\nSets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.\nSolicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.\nEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.\nConducts annual performance appraisal with direct reports according to Standard Operating Procedures.\nChampions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.\nMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.","description_format":"text","description_chars":3892,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation 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