{"id":3608393,"url":"https://alion.io/job/mars-ec-pro-product-manager","title":"EC Pro Product Manager","company":{"id":94439,"name":"Mars","domain":"mars.com","url":"https://alion.io/company/mars","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":65,"ghost_share":0,"stale_share":0.969,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Brazil","Poland"],"countries":["PL","BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-11-07T17:16:52Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":151},"description":"Job Description:\nWe are looking for a skilled Technology EC Pro Product Managerwith expertise in the ServiceNow platform to join our product management team. The successful candidate will analyze customer requirements, product performance and future road map within the ServiceNow ecosystem to help deliver business value and optimize our ServiceNow-based solutions. This role requires a strong understanding of Service Now combined with analytical and excellent communication skills.\nWhat are we looking for?\n4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.\n\nBachelor’s degree in Computer Science, Information Technology, Business, or related field.\n\nStrong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM)\n\nFamiliarity with Agile methodologies and product management tools\n\nExcellent communication skills to bridge technical and business teams.\n\nAbility to translate complex ServiceNow technical features into business value propositions.\n\nDetail-oriented with strong analytical and problem-solving skills.\n\nWhat will be your key responsibilities?\nServiceNow Product Analysis Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.\n\nCustomer and Stakeholder Engagement Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customizations.\n\nData-Driven Insights Analyze usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.\n\nExternal Trends Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.\n\nRequirements Documentation and Prioritization Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.\n\nCross-Functional Collaboration Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.\n\nReporting and Communication Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.\n\nSupport Product Lifecycle Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organizational standards.","description_format":"text","description_chars":2642,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care","Confectionery"],"lifecycle":[{"event":"open","at":"2026-11-02T12:44:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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