{"id":3831718,"url":"https://alion.io/job/mars-global-po-service-operations-analyst","title":"Global P&O Service & Operations Analyst","company":{"id":94439,"name":"Mars","domain":"mars.com","url":"https://alion.io/company/mars","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":74,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:40:19Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T08:00:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nGlobal Service & Operations Analyst (f/m/x)\nin Mars Global Service\nMyP&O (People & Organization) Department\nLocation: Warsaw\nHybrid working\nThe Global P&O Service & Operations Analyst supports the governance, implementation, and continuous improvement of P&O services and processes. This role partners with service owners, Centers of Excellence, and regional stakeholders to coordinate service changes resulting from policy updates, legal and regulatory requirements, governance decisions, audit findings, and business priorities. The analyst helps ensure services are delivered consistently, comply with defined standards and requirements, and are effectively implemented across countries and business units.\nWhat will be your key responsibilities?\nService Governance & Compliance\nSupport governance activities that ensure P&O services align with established policies, standards, controls, and regulatory requirements.\nCoordinate the implementation of service changes arising from legal, compliance, audit, risk, or policy-related requirements.\nMaintain process documentation, operating procedures, service standards, and implementation records to support compliance and consistent service delivery.\nSupport reviews of service performance, compliance adherence, risks, controls, and remediation activities.\nService Change Implementation\nCoordinate activities required to deploy changes to P&O services, processes, and operating models.\nPartner with service owners and subject matter experts to assess impacts, define implementation requirements, and support execution.\nTrack implementation plans, milestones, risks, dependencies, and action items associated with service and process changes.\nSupport stakeholder readiness, communications, and adoption activities related to new or updated services.\nService Expansion & Process Improvement\nSupport the rollout of new services, service enhancements, and service expansions across markets, countries, and business units.\nAssist with the implementation of local process changes required to address country-specific regulations or business needs.\nIdentify opportunities to improve service effectiveness, standardization, compliance, and operational efficiency.\nSupport post-implementation reviews and stabilization activities to ensure services operate as intended.\nDocumentation & Knowledge Management\nMaintain service documentation, process maps, work instructions, operating procedures and governance documentation.\nEnsure documentation reflects approved policies, processes, and service changes.\nSupport stakeholder communications, training, and readiness activities related to service and process changes.\nReporting & Coordination\nMonitor implementation progress and provide updates to service owners and stakeholders.\nTrack governance actions, compliance requirements, risks, and service improvement initiatives.\nSupport the preparation of governance materials, status reports, and operational updates.\nWhat are we looking for?\nRequired\nBachelor’s Degree program in HR, Business Administration or related field.\n2-3 years of work experience in HR, Shared Services, Operations or Finance preferred;\nExperience supporting HR, shared services, operations, governance, compliance, service management, or business process environments.\nExperience coordinating process, policy, service, or operational changes across multiple stakeholders.\nExperience maintaining documentation, procedures, process maps, and operational standards.\nExperience tracking activities, risks, issues, and dependencies in a structured environment.\nAbility to coordinate multiple workstreams and manage competing priorities.\nStrong organizational and attention-to-detail skills.\nStrong written and verbal communication skills in English\nAbility to build effective relationships with stakeholders across functions and geographies.\nPreferred\nProject Management, Service Management, or Governance-related certifications.\nExperience supporting regulatory, policy, audit, or compliance-related initiatives.\nFamiliarity with ServiceNow, Workday, HRIS, knowledge management, or service management practices.\nKnowledge of process improvement methodologies and continuous improvement practices.\nExperience working with data visualization tools (PowerBI, Tableau etc.).\nWhat can you expect from Mars?\nAttractive financial conditions including Bonuses.\nWe will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.\nExtra savings scheme to support You in long perspective.\nSupport in career building through personalized development plan.\nOn-line shop with attractive discounts on our products that Your family and friend are going to love.\nPossibility to participate in volunteering initiatives during working hours.\nA modern and pet friendly office in the City Center (Zlote Tarasy building).\nApply now and upload you profile in English.","description_format":"text","description_chars":5032,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance","Pet 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