{"id":3582085,"url":"https://alion.io/job/mars-mendianzhuguan-store-supervisor","title":"门店主管 Store Supervisor","company":{"id":94439,"name":"Mars","domain":"mars.com","url":"https://alion.io/company/mars","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":58,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T07:12:14Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description:\n本岗位为门店值班经理（MOD），当班期间全权负责门店现场运营\n关于我们\nM&M'S是全球知名巧克力品牌，以缤纷色彩、趣味互动和沉浸式巧克力体验闻名。M&M'S巧克力世界上海旗舰店坐落于南京东路核心商圈，是品牌全球旗舰店网络的重要一员（纽约、伦敦、拉斯维加斯、柏林、上海等）。这不仅是一家零售门店，更是一个以品牌体验为核心的业务--你加入的不只是商品销售，而是消费者体验与品牌感知的创造过程。\n工作地点 ：上海市黄浦区 · M&M'S巧克力世界旗舰店（南京东路店）\n任职要求\n1. 大专及以上学历，3年及以上零售行业经验，有大型门店主管或值班经理（MOD） 当班管理经验者优先; \n2. 有团队管理与当班统筹经验，能带领班次团队达成业务目标，并在需要时迅速提供支持; \n3. 具备处理突发情况与客诉的实战经验，沟通能力强、结果导向; \n4. 乐于学习与成长，能以开放心态接受反馈，对日常工作有思考与总结习惯; \n5. 能够在高分贝音乐、灯光氛围、客流密集的活跃门店环境工作，适应轮班制、节假日高峰高强度工作节奏; \n6. 积极正向、富有活力与责任心，渴望在一个充满乐趣的团队中展现真实自我。\n工作时间： 弹性排班制(早/中/晚班)，做五休二（轮休，周末及节假日需上班）\n你将负责\n1. 顾客体验管理：倡导\"顾客至上\"的服务理念，营造让每位顾客都感到归属与快乐的门店氛围; 作为值班经理（MOD）统筹当班运营--调控门店客流、减少收银等待、保障顾客与同事安全、及时响应咨询与突发情况; 具备丰富的产品知识，确保陈列区域整齐有序、商品充足; 与视觉支持团队协作，推进门店布局与陈列调整。\n2. 门店运营管理：严格遵守操作流程与食品安全标准，确保运营卓越; 遵守玛氏零售政策及中国相关法规，依据地方及公司标准参与门店各项审计。\n3. 推动结果达成：跟踪每日/每周销售业绩，带领当班团队达成销售目标，确保与业务目标一致; 。\n4. 团队领导力：作为值班经理营造包容、愉快的工作环境，激励当班团队; 作为M&M'S品牌专家，热情接待顾客、展示产品特色、支持品牌活动落地。\n5. 持续改进：收集销售数据与顾客反馈，向管理层提出优化建议。\n我们提供\n- 有竞争力的薪酬，固定收入占比较高，搭配绩效奖金; \n- 足额五险一金 + 商业保险，试用期内享受同等福利; \n- 15 天带薪年假（含法定年假 + 公司福利年假）; \n- 同事专属折扣、带薪培训、节假日公司福利积分; \n- 全球知名品牌平台，清晰的发展路径。\nWhat We're Looking For\n1. Associate degree or above, with 3+ years of retail experience; experience as a supervisor or Manager on Duty in a large-format store;\n2. Proven team management and shift-leadership experience - able to lead a shift team to deliver business goals and step in with hands-on support when needed;\n3. Solid hands-on experience handling emergencies and customer complaints; strong communication and results orientation;\n4. Eager to learn and grow, open to feedback, with a habit of reflecting on daily work;\n5. Comfortable working in a busy store environment with music and lighting, adaptable to shift rosters including peak holiday periods and fast-paced operations\n6. Positive, energetic and responsible - excited to be your authentic self in a fun-loving team.\nWhat will be your key responsibilities?\n1. Customer Experience: Champion a \"customers first\" service mindset and create a welcoming, fun and inclusive environment for every guest. As Manager on Duty (MOD), you will own the floor during your shift - managing customer flow, reducing checkout wait times, ensuring the safety of guests and colleagues, and responding to inquiries and on-the-spot issues. Maintain deep product and category knowledge; keep the sales floor well -stocked and visually appealing; partner with the Visual team on layout and merchandising updates.\n2. Store Operations: Follow operating procedures and food safety standards to deliver operational excellence; participate in audits against local and company standards, comply with Mars retail policies and Chinese regulations\n3. Driving Results: Review and achieve daily and weekly sales performance against business targets; .\n4. Leadership: As MOD, build an inclusive, enjoyable working environment and energize your shift team. Serve as an M&M'S brand ambassador - delighting guests, showcasing products, and supporting brand activations.\n5. 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