{"id":3599707,"url":"https://alion.io/job/mars-quality-assisstant","title":"Quality Assisstant","company":{"id":94439,"name":"Mars","domain":"mars.com","url":"https://alion.io/company/mars","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":58,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-11-05T01:30:40Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Job Description:\n1. Consumer Complaint Management\nManage end-to-end consumer complaint handling in the system, ensuring timely and accurate recording, classification, and closure.\nMonitor complaint trends and ensure compliance with internal procedures and response timelines.\nCoordinate sample collection, investigation, and documentation for reported issues.\nEnsure proper communication and follow-up with relevant stakeholders.\n2. Investigation & Root Cause Analysis\nSupport and participate in investigations using structured problem-solving tools (e.g., 5 Whys, Fishbone).\nCollaborate with cross-functional teams (production, supply chain, QA, R&D) to identify root causes.\nEnsure corrective and preventive actions (CAPA) are defined, implemented, and verified for effectiveness.\n3. Risk Assessment & Management\nApply risk-based thinking to assess the severity and recurrence potential of complaints.\nSupport risk identification and mitigation actions within the quality system.\nEscalate high-risk issues appropriately based on defined criteria.\n4. Data Analysis & Reporting\nAnalyze complaint data to identify trends, recurring issues, and improvement opportunities.\nPrepare regular reports and dashboards for site leadership.\nMaintain data accuracy and support data-driven decision-making.\n5. Continuous Improvement\nSupport continuous improvement projects related to product quality and consumer satisfaction.\nIdentify opportunities to reduce complaints and improve processes.\nParticipate in quality improvement initiatives aligned with site and regional Q&FS priorities.\n6. Cross-Functional Collaboration\nWork closely with operations, supply chain, R&D, and other departments for effective issue resolution.\nSupport training and awareness on complaint handling and quality standards.\nAct as a liaison between departments to ensure alignment on corrective actions.\n7. Compliance & Documentation\nEnsure all complaint-related processes comply with QMS, regulatory, and company requirements.\nMaintain accurate documentation for traceability and audit readiness.\nSupport internal and external audits related to complaint management.\nThis position description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and will be updated periodically and at the company’s discretion\nContext and Scope\nComplete how the job gets done and the way it operates\nThis position reports to the Q&FS manager.\nThe position maintains close relations with the following:\nSite Operations: Works closely with production teams to investigate complaint-related issues linked to manufacturing processes, equipment, or operator practices. Supports on-site verification, data collection, and validation of corrective actions to ensure issues are effectively addressed and do not reoccur.\nSite Supply Chain: Coordinates investigations related to raw materials, storage conditions, handling, and distribution. Assesses potential risks that may impact product quality during transportation or warehousing and supports corrective actions across the supply chain.\nR&D: Partners with R&D when complaints may be linked to product formulation, packaging design, or product performance. Provides consumer feedback and complaint trend insights to support product improvements and future development.\nRegulatory Affairs: Supports the evaluation of complaints with potential regulatory impact. Ensures that complaint handling, reporting, and documentation meet local and international regulatory requirements.\nFI & Region Q&FS team: Contributes complaint data and insights to site improvement initiatives. Participates in continuous improvement projects aimed at reducing defects, improving processes, and enhancing overall product quality and consumer satisfaction.\nJob Specifications/Qualifications\nState the minimum education, knowledge, skills and experience this position requires. State the physical\nand/or mental requirements for the role (e.g., stand for x hours, lift x weight, concentration on repetitive\nTasks). Please distinguish any “preferred” qualifications.\nNote: May differ from the current job holder’s own skills and experience .\n1. Education & Professional Qualification\nBachelor’s degree in Food Science, Microbiology, Quality Management, or related field (preferred).\n2. Knowledge/Experience\n· Industry Experience:\n1-3 years of experience in quality, food safety, or complaint handling in manufacturing or FMCG (preferred).\nBasic understanding of quality systems (QMS), HACCP, and food safety standards.\nFamiliarity with complaint management systems and data analysis tools (Excel).\n\n· Technical Skills:\nData analysis and reporting (Excel, basic dashboards).\nRoot cause analysis tools (5 Whys, Fishbone).\nDocumentation and system management.\n\n· Soft Skills:\nStrong analytical thinking and attention to detail.\nGood communication and collaboration skills.\nProblem-solving mindset with a proactive approach.\nAbility to manage multiple tasks and prioritize effectively.\n\nLanguage skills\nAble to read and interpret English-based quality systems, procedures, and technical standards used in daily work.\nCapable of using English in systems and simple communication with regional/global teams when required.\nBasic English communication skills are sufficient; fluency is not mandatory.\nKey Supporting Competencies (4-6)\n(Note: competencies selected should be job related)\nAnalytical Thinking: Ability to interpret complaint data, identify patterns, and connect issues across processes. Applies structured thinking to break down problems, evaluate evidence, and support fact-based decision-making during investigations and reporting.\nCommunication: Clearly conveys investigation findings, risks, and action plans to different stakeholders (e.g., operators, managers, customer service). Demonstrates the ability to translate technical quality issues into simple, actionable messages and ensures proper documentation in systems.\nCollaboration: Works effectively across departments (production, QA, supply chain, R&D) to drive timely investigations and solutions. Build trust and maintain constructive working relationships to ensure alignment on root causes and corrective actions.\nAccountability & Ownership: Takes responsibility for managing complaints end-to-end, ensuring timely closure and accuracy of data. Follow through on actions, escalates issues when needed, and ensures commitments are delivered.\nAdaptability: Responds effectively to changing priorities, urgent complaints, and evolving business needs. Demonstrates flexibility in handling multiple cases while maintaining quality and compliance standards.","description_format":"text","description_chars":6663,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care","Confectionery"],"lifecycle":[{"event":"open","at":"2026-11-02T07:31:50Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.174,"p_room":0.28,"age_days":72,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/mars-quality-assisstant","json_url":"https://alion.io/job/mars-quality-assisstant.json","meta":{"generated_at":"2026-11-05T04:45:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94439},"rest":"https://alion.io/mcp/rest/get_company?id=94439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-quality-assisstant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-quality-assisstant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-quality-assisstant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-quality-assisstant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-quality-assisstant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3599707}},{"tool":"search_jobs","arguments":{"company":"mars.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3599707},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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