{"id":2576933,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-101","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":404,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redding, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T02:13:19Z","board_verified":false,"closed_at":"2026-10-25T02:13:19Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Client Service Representative\nVCA Companion Animal Hospital on Eureka Way in Redding, are seeking full time 30-40 hours per week, experienced and professional Client Service Representative to join our team. \nAt VCA Animal Hospitals, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.\nWe’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.\nWhy We Need You!\nAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: BUT NOT LIMITED TO:\nCustomer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.\nScheduling and confirming appointments.\nPlacing outbound calls for follow-ups and reaching out to prospective clients.\nPresenting and explaining fees, including processing payments.\nRecommending, selecting, and obtaining products and services, including prescriptions.\nAble to work independent shifts at times\nAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).\nManaging medical records, charts, reports and correspondence.\nHospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.\n* Able to lift 40 lbs without assistants.* Able to work as a team player in a positive team environment.\n* Must be able to multitask, learn and retain daily duties as a customer service representative\n* Flexible with days and hours to meet the needs of our busy veterinary practice.\n* Must be willing to learn different departments (cross train ) when needed to support hospital\n* Able to work a multi-phone line system\n* Present, understand treatment plans and deliver to clients.\n* Follow policies and protocols with a friendly and positive attitude.\n* Able to understand the last act of kindness and support clients and their pets during end of life procedures\nWe offer competitive compensation to all eligible employees, including medical/dental, generous personal pet benefits and much more!\nPay range DOE $19-21 per hour\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":3518,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-15T00:27:59Z"},{"event":"close","at":"2026-10-25T02:13:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-101","json_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-101.json","meta":{"generated_at":"2026-10-28T06:15:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-client-service-representative-101"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-client-service-representative-101"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-client-service-representative-101"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-client-service-representative-101\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-client-service-representative-101"}]}