{"id":2753540,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-105","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":437,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T05:17:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join Our Team as a Client Service Representative (CSR)\nVCA Premier Animal Hospital & Pet Resort - Cedar Park\nAre you passionate about pets and love creating exceptional experiences for people? At VCA Premier Animal Hospital & Pet Resort, we’re looking for a Client Service Representative (CSR) who goes above and beyond to make every client and patient feel cared for, valued, and supported.\nWe’re a four-doctor hospital that has proudly served the North Austin community for nearly 20 years. Our team is built on quality medicine, compassionate care, and strong client relationships-and we work hard to maintain a positive, supportive culture where our people can grow and thrive.\nWhether you’re an experienced CSR or looking to build a career in veterinary medicine, this is a place where you can make an impact.\nWhat You’ll Do\nAs a CSR, you are the heart of the client experience-often the first and last impression of our hospital. You’ll:\nWelcome clients warmly and ensure a smooth, stress-free visit from check-in to checkout\nAnswer phones with confidence and empathy while scheduling and confirming appointments\nClearly explain services, recommendations, and fees so clients feel informed and comfortable\nAccurately process payments, maintain records, and manage communications\nEducate pet owners on services, products, and preventative care\nFollow up with clients and connect with prospective pet parents in a proactive, caring way\nWhat We’re Looking For\nAt least 1 year of customer service experience (veterinary/medical preferred, not required)\nA genuine love for people and pets\nStrong communication, listening, and problem-solving skills\nAbility to stay calm and professional in a fast-paced or emotional environment\nHigh school diploma or equivalent\nComfort with computers and learning new systems\nFlexibility to work weekends\nWhy You’ll Love It Here\nCompetitive pay\nMedical, dental, and vision insurance\nPaid vacation and sick time\n401(k) with company match\nContinuing education and career growth opportunities\nLeadership development pathways\nWellness support (including apps like Headspace)\nPaid parental leave + short/long-term disability\nAccess to VCA’s nationwide network of hospitals and specialists\nOpportunities to give back through VCA Charities\nAt VCA Premier, we’re more than coworkers-we’re a team that supports each other, grows together, and genuinely cares about the work we do. If you’re looking for a role where you can make a difference every day, we’d love to meet you.\nApply today and join a team where compassion, connection, and growth come first.\nCurrent VCA associates: Please apply through the internal career portal in Workday.\nThis job description is a general overview and may evolve based on hospital needs.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":3738,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-17T00:56:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:0","stale_co","evergreen","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-105","json_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-105.json","meta":{"generated_at":"2026-10-20T06:14:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-client-service-representative-105"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-client-service-representative-105"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-client-service-representative-105"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-client-service-representative-105\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-client-service-representative-105"}]}