{"id":2848616,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-110","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":407,"ghost_share":0,"stale_share":0.801,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bedford Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:09:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job description:\nESSENTIAL FUNCTIONS:\nCustomer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms\nScheduling and confirming appointments\nPlacing outbound calls for follow-ups and reaching out to prospective clients\nPresenting and explaining fees, including processing payments\nRecommending, selecting, and obtaining products and services, including prescriptions\nAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)\nManaging medical records, charts, reports and correspondence\nIf you are compassionate, polished, love to help people who love pets this maybe the job for you!\nQUALIFICATIONS:\nAt least one year of proven past experience helping customers\nHigh School Diploma/GED or equivalent\nExcellent listening and communication skills\nCompassion for pets and people-as well as awareness and understanding of others’ reactions\nProven decision-making skills to choose the most appropriate course of action\nThe ability to integrate new information into problem-solving\nProficiency in Microsoft Office\nWillingness to work non-traditional hours, including nights, weekends and holidays\nThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste\nSalary Range $18-$22\nAvailable Shifts:\nSaturday & Sunday 9am-5pm\nMonday through Friday 4pm-12am\nBENEFITS:\nWe offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!\nThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).\nJob Type: Part-time\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nReferral program\nRetirement plan\nVision insurance\nExperience:\nVeterinary clinic: 1 year (Required)\nShift availability:\nNight Shift (Required)\nOvernight Shift (Preferred)\nAbility to Commute:\nBedford Hills, NY 10507 (Required)\nAbility to Relocate:\nBedford Hills, NY 10507:\nWork Location: In person\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. 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