{"id":3491160,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-131","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":394,"ghost_share":0,"stale_share":0.937,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ridgewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-29T23:38:16Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T23:03:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB TITLE\nClient Service Representative\nSUMMARY OF JOB PURPOSE AND FUNCTION\nThe Client Service Representative (CSR) serves as the primary point of contact and the welcoming face of VCA Animal Hospitals.\nThis role is essential in establishing and maintaining trust and confidence with clients and their pets by delivering exceptional customer service and support.\nThe CSR is responsible for managing front-desk operations, including greeting visitors, handling appointment scheduling, processing payments, and providing product and service information.\nAdditionally, the CSR supports clinical teams by managing medical records and ensuring the hospital environment is clean, safe, and inviting.\nThrough effective communication and organizational skills, the CSR helps facilitate smooth hospital operations and contributes to the overall mission of prioritizing pet health and client satisfaction.\nESSENTIAL RESPONSIBILITIES AND TASKS\nClient Interaction & Customer Service\nGreet clients and their pets upon arrival, answer telephones, and direct to exam rooms.\n\nProvide a welcoming, professional, and compassionate experience.\n\nAddress client questions and concerns promptly and courteously.\n\nAppointment Scheduling & Confirmation\nSchedule, confirm, and coordinate appointments.\n\nManage the appointment calendar to optimize workflow.\n\nPlace outbound calls for appointment reminders and follow-ups.\n\nFinancial Transactions & Fee Presentation\nPresent and explain fees for services and products.\n\nProcess payments, handle billing inquiries, and maintain accurate financial records.\n\nProduct & Service Recommendations\nRecommend, select, and obtain products and services, including prescriptions.\n\nEducate clients on available options and their benefits.\n\nMedical Records & Administrative Support\nManage and update medical records, charts, reports, and correspondence.\n\nEnsure accuracy and confidentiality of client and patient information.\n\nFacility Maintenance & Cleanliness\nMaintain a clean, safe, and inviting hospital environment (including removal of animal waste).\n\nEnsure all areas (inside and outside) meet hospital standards for cleanliness and safety.\n\nEDUCATION/EXPERIENCE\nEDUCATION\nRequired\nHigh school diploma or equivalent is required.\n\nTYPE & YEARS OF EXPERIENCE\nRequired\nMinimum of 1-2 years of experience in a client-facing role, preferably within a veterinary, healthcare, or customer service environment.\n\nPreferred\nExperience handling appointment scheduling, payment processing, and customer inquiries is highly desirable.\n\nFamiliarity with veterinary terminology, medical records management, and prescription handling is advantageous.\n\nProven ability to manage multiple tasks efficiently in a fast-paced setting while maintaining professionalism and empathy.\n\nCREDENTIAL/LICENSE/CERTIFICATION\nRequired\nAdditional coursework or certification in customer service, veterinary assistance, or related fields is a plus.\n\nCOMPUTER PROFICIENCY\nPreferred\nProficiency with scheduling software, point-of-sale systems, and basic computer applications (e.g., Microsoft Office).\n\nExperience with veterinary practice management software (e.g., AVImark, Cornerstone) or similar platforms to streamline scheduling, billing, and record-keeping processes.\n\nLANGUAGE PROFICIENCY\nPreferred\nMultilingual Abilities: Ability to communicate effectively in multiple languages to better serve a diverse client base and enhance client experience.\n\nPREFERRED SKILLS AND QUALIFICATIONS\nStrong communication and interpersonal skills to effectively interact with clients, colleagues, and clinical staff.\n\nAttention to detail and organizational skills to maintain accurate records and support hospital operations.\n\nCompassion for animals and commitment to delivering excellent client service aligned with VCA’s mission.\n\nConflict Resolution Skills: Demonstrated capability to handle difficult situations and resolve client concerns calmly and professionally, ensuring positive outcomes.\n\nThe pay range for this role is\n$17.10 - $23.51 HourlyIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.https://www.mars.com/privacy","description_format":"text","description_chars":5039,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-29T23:38:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","stale_co","evergreen","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-131","json_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-131.json","meta":{"generated_at":"2026-10-31T00:48:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-client-service-representative-131"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-client-service-representative-131"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-client-service-representative-131"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-client-service-representative-131\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-client-service-representative-131"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3491160}},{"tool":"search_jobs","arguments":{"company":"marsveterinary.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3491160},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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