{"id":1280665,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-2","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":434,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kentwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-21T05:51:21Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"VCA Woodland Animal Hospital\nCustomer Service Representative (CSR) - Job Description\nPosition Summary\nThe Customer Service Representative is a vital member of the VCA Woodland team and is often the first and last point of contact for our clients. The CSR is responsible for creating a welcoming, compassionate, and professional client experience while supporting effective communication between clients and the medical team.\nCSRs are expected to demonstrate professionalism, accountability, teamwork, compassion, initiative, and attention to detail while managing the demands of a busy veterinary hospital.\nPrimary Responsibilities\nClient Experience & Communication\nGreet clients and patients promptly, warmly, and professionally.\n\nAnswer telephone calls and respond to client needs with compassion, accuracy, and urgency.\n\nCommunicate hospital policies, processes, and general information clearly and professionally.\n\nMaintain professionalism when assisting frustrated, emotional, or upset clients and seek assistance when appropriate.\n\nProtect client, patient, and hospital confidentiality at all times.\n\nScheduling & Patient Care Coordination\nSchedule appointments accurately according to hospital and doctor scheduling guidelines.\n\nConfirm appointments following established hospital procedures.\n\nContact surgery and sedation clients directly regarding drop-off times, fasting, medications, and other instructions provided by the medical team.\n\nPartner with the medical team when questions or concerns require medical guidance.\n\nSupport advanced/future booking by scheduling recommended follow-up care and completing assigned client outreach.\n\nClient Accounts & Checkout\nMaintain accurate client and patient records and document communications appropriately.\n\nCheck clients and patients in and out efficiently and accurately.\n\nReview charges and collect payment according to hospital policies.\n\nFollow established procedures for discounts, account balances, returns, and register transactions.\n\nAssist with prescription and food pickups while referring medical questions to the appropriate medical team member.\n\nTeamwork & Hospital Support\nCommunicate respectfully and professionally with coworkers at all times.\n\nWork collaboratively with the Client Service and Medical teams to support hospital and patient needs.\n\nTake initiative and assist teammates when workload allows.\n\nUse downtime productively by completing assigned tasks, client outreach, advanced-booking calls, cleaning, training, or assisting other areas of the hospital.\n\nMaintain a clean, organized, and professional lobby, front desk, and client-facing environment.\n\nAsk questions when expectations are unclear and communicate concerns through the appropriate channels.\n\nProfessional Expectations\nAll VCA Woodland CSRs are expected to:\nArrive on time and be ready to work at the scheduled start of each shift.\n\nMaintain reliable attendance and follow hospital policies and procedures.\n\nDemonstrate respectful and professional communication in person, by phone, email, text, and internal messaging.\n\nAccept coaching and feedback professionally and demonstrate continued growth.\n\nTake accountability for mistakes and actively participate in solutions.\n\nAvoid gossip, inappropriate language, disruptive behavior, or conduct that negatively impacts the team or workplace.\n\nRemain flexible and solutions-focused as hospital priorities change.\n\nRecognize when a question or concern is outside the CSR scope and involve the appropriate medical team member or leader.\n\nWhat Success Looks Like\nA successful VCA Woodland CSR takes ownership of the client experience, communicates clearly, maintains accurate information, supports continuity of patient care, uses time productively, and works collaboratively with the entire hospital team.\nEvery interaction matters. From the first phone call and greeting at the front desk to scheduling the next appointment and saying goodbye, our CSRs help build the trust our clients place in VCA Woodland Animal Hospital.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":5030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T02:44:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":42,"expected_fill_days":18,"reasons":["conf:1","stale_co","evergreen","wave","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-2","json_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-2.json","meta":{"generated_at":"2026-10-21T16:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-client-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-client-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-client-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-client-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-client-service-representative-2"}]}