{"id":1337448,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-28","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":432,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodbridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-19T07:18:50Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"ESSENTIAL FUNCTIONS:\nCustomer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms\nScheduling and confirming appointments\nPlacing outbound calls for follow-ups and reaching out to prospective clients\nPresenting and explaining fees, including processing payments\nRecommending, selecting, and obtaining products and services, including prescriptions\nAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)\nManaging medical records, charts, reports and correspondence QUALIFICATIONS:\nAt least one year of veterinary reception experience.\nHigh School Diploma/GED or equivalent\nExcellent listening and communication skills\nCompassion for pets and people-as well as awareness and understanding of others’ reactions\nProven decision-making skills to choose the most appropriate course of action\nThe ability to integrate new information into problem-solving\nWillingness to work non-traditional hours, including nights, weekends and holidays\nThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!\nSalary is based on experience. A minimum of one year veterinary reception experience is required. Extra consideration given to emergency veterinary reception experience.\nCandidates must be available for multiple shifts, have weekend and holiday availability.\nHourly pay between $16 - $20 depending on experience, qualifications, and availability.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. 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