{"id":1524279,"url":"https://alion.io/job/mars-veterinary-health-client-service-representative-64","title":"Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":432,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coral Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T18:34:53Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Client Service Representative\nVCA Coral Springs Pet Resort & Medical Center\nWe’re looking for more than someone to answer phones-we’re looking for someone who wants to be part of a team.\nAt VCA Coral Springs Pet Resort & Medical Center, excellent patient care and excellent client service go hand in hand. We believe every interaction matters-from the first phone call to the moment a client and their pet walk through our doors.\nWe’re looking for an experienced Client Service Representative (CSR) who is professional, personable, dependable, and genuinely enjoys helping people. The right person understands that veterinary medicine can be emotional, fast-paced, and unpredictable, and can remain calm, compassionate, and solution-focused while keeping the hospital moving.\nIf you are someone who takes ownership, communicates well, follows through, and enjoys being part of a team that supports one another, we’d love to meet you.\nWhy We Need You\nThe CSR is often the first and last impression a client has of our hospital. You will play an important role in creating a positive experience for our clients while helping our medical team provide exceptional care to their pets.\nOur CSRs are an important part of the hospital's daily operations and help connect our clients, doctors, technicians, and support team.\nWhat You’ll Do\nWelcome clients and their pets with professionalism, warmth, and confidence.\nAnswer phones, respond to client questions, and help direct calls and requests appropriately.\nSchedule, confirm, and coordinate appointments while keeping the needs of the client and medical team in mind.\nCommunicate clearly with clients regarding appointments, hospital policies, services, and next steps.\nPlace outbound calls for appointment follow-ups, patient updates, client communication, and prospective client outreach.\nPresent and explain estimates and fees clearly and confidently.\nProcess payments and assist clients with questions regarding their invoices.\nRecommend appropriate products and services and assist clients with prescription requests and other hospital services.\nProvide general, non-medical pet care education and help clients understand preventative care recommendations.\nMaintain accurate medical records, charts, correspondence, and other required documentation.\nWork closely with the medical team to ensure information is communicated accurately and efficiently.\nHelp maintain a clean, organized, welcoming hospital environment.\nFollow hospital policies, procedures, and established workflows consistently.\nStep in to support your teammates when the hospital gets busy. We believe “the how can I be of help\" mindset is what makes or breaks the day. \nProtect client confidentiality and handle sensitive situations with professionalism and discretion.\nHelp create an environment where clients feel heard, respected, and confident in the care their pets are receiving.\nWhat Makes Someone Successful Here?\nWe’re looking for someone who:\nHas previous veterinary CSR experience or strong customer-service experience that translates well to a veterinary environment.\nIs comfortable handling a busy phone queue while simultaneously managing in-person clients and hospital needs.\nCan prioritize and multitask without losing attention to detail.\nCommunicates clearly and professionally-both verbally and in writing.\nIs comfortable discussing money, estimates, payments, and services with clients.\nCan handle difficult or emotional conversations with empathy while maintaining appropriate boundaries.\nTakes ownership of their responsibilities and follows through.\nUnderstands that communication and teamwork are essential in a veterinary hospital.\nIs dependable, punctual, and accountable.\nIs willing to ask questions, learn, accept feedback, and continue developing their skills.\nCan remain calm and professional when the day doesn't go according to plan.\nBrings positive energy to the workplace and contributes to a respectful team culture.\nUnderstands that every member of the hospital contributes to the client and patient experience.\nMost importantly...\nWe want people who care.\nCare about the patients.\nCare about the clients.\nCare about their teammates.\nCare about doing things correctly.\nAnd care enough to keep learning when they don't know something.\nVeterinary medicine is a team sport. We don't expect anyone to know everything, but we do expect our team members to communicate, ask for help when they need it, support one another, and take responsibility for their part in the patient experience.\nWhat We Offer\nWe offer competitive compensation and a comprehensive benefits package, including:\nMedical, dental, and vision insurance\nPaid vacation for eligible full-time employees\n401(k)\nGenerous personal pet care discounts\nOpportunities for professional growth and development\nA collaborative hospital environment\nThe opportunity to make a meaningful difference in the lives of pets and the people who love them\nIf you’re an experienced CSR who wants to be part of a team-not just fill a position-we’d love to hear from you.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":6053,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T13:27:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.211,"p_room":0.55,"age_days":20,"expected_fill_days":16,"reasons":["conf:2","stale_co","evergreen","wave","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-64","json_url":"https://alion.io/job/mars-veterinary-health-client-service-representative-64.json","meta":{"generated_at":"2026-10-19T19:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-client-service-representative-64"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-client-service-representative-64"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-client-service-representative-64"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-client-service-representative-64\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-client-service-representative-64"}]}