{"id":1280645,"url":"https://alion.io/job/mars-veterinary-health-customer-service-representative","title":"Customer Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":437,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T10:54:44Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Full-Time Client Service Representative (CSR) at VCA Ark Animal Hospital\nJob Summary:\nWe are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.\nKey Responsibilities:\nProvide exceptional customer service in person, over the phone, and via email.\nSchedule appointments, manage patient check-ins/check-outs, and process payments.\nEducate clients on hospital services, wellness plans, and pet care.\nMaintain accurate patient records and handle administrative tasks efficiently.\nAssist in handling client concerns with professionalism and empathy.\nWork collaboratively with veterinary teams to ensure smooth hospital operations.\nQualifications & Skills:\nPrevious experience in a customer service or veterinary setting preferred.\nStrong communication and interpersonal skills.\nAbility to multitask in a fast-paced environment.\nProficiency with computer systems and scheduling software.\nPassion for animals and a commitment to client education.\nRequirements: Excellent oral and written communication skills.\nSchedule: Full-time position for days and alternating Saturdays.\nCompensation: $17-$23 hourly, depending on experience, and skill set.\nBenefits of joining the VCA Ark Team!\nAccess to the people and financial resources of a large veterinary community\nLeadership opportunities\nCareer development programs\nOpportunities to give back through strong Shelter partnerships and VCA Charities\nTuition support and sponsorships\nVet Tech license reimbursement\nFree mental wellness subscriptions\nReferral bonuses\nCompetitive wage\nMedical, dental & vision insurance\nLife, long and short term disability insurance included\nPaid parental leave\nPaid vacation and sick time\n401(k) with corporate match\nJoin Our Team!\nIf you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Ark family and help us provide outstanding veterinary care to our community\nIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!\nThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)\nWe are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. 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