{"id":3551981,"url":"https://alion.io/job/mars-veterinary-health-lead-client-service-representative-2","title":"Lead Client Service Representative","company":{"id":2261220,"name":"Mars Veterinary Health","domain":"marsveterinary.com","url":"https://alion.io/company/marsveterinary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":403,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lockport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T23:03:45Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T01:14:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are seeking a highly experienced personable “service extraordinaire\" Client Service Professional to join our team as a full-time Client Service Representative Lead.\nAbout VCA:\nAt VCA Animal Hospitals, we’re passionate about delivering world-class veterinary care while supporting the people who make it possible. As part of Mars Veterinary Health, we’re committed to helping our teams grow while making a lasting impact on pets and the people who love them.\nAbout Our Hospital:\nVCA All Pets is a 2-doctor practice providing high-quality veterinary care including preventive medicine, surgery, dentistry, diagnostics, and compassionate client service. We pride ourselves on creating a collaborative, supportive environment where team members can learn and grow.\nWe also offer Doggy Daycare that offers a fun, safe, and engaging environment where your dog can socialize, stay active, and enjoy supervised playtime throughout the day. We also offer additional services like nail trims, go-home baths, and nap time to make your pet's stay extra special!\nWhy We Need You:\nAs the face of VCA All Pets, the Client Service Representative Lead sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.\nThe Opportunity:\nAs a Customer Service Representative Lead you’ll play an important role in supporting our doctors and technicians while helping create a positive experience for pets and their families. This is a great opportunity for someone who loves animals, enjoys teamwork, and wants to grow in veterinary medicine.\nWhat You’ll Do:\nSupport the day-to-day operations of the client service areas and maintain strong relationships throughout the hospital & our doggy daycare.\nAssist with interviewing, training, coaching, developing, mentoring, and supporting Client Service team members.\nProvide on-the-job training to help develop team members' skills and reinforce client service standards.\nAssist the Hospital Manager with daily hospital operations\nSupport front office workflow and ensure consistent execution of policies, procedures, and protocols.\nAssist with resolving client concerns and communicate trends or opportunities to hospital leadership.\nIdentify potential problems, workflow concerns, and client service needs, and provide recommendations to leadership.\nUtilize sound judgment when making decisions that support the best interests of the hospital, clients, and patients.\nCoach and support team members while encouraging accountability and teamwork.\nAssist with performance feedback and development conversations for Client Service team members.\nAssist with maintaining reporting tools and operational resources needed to support business goals.\nSupport accurate communication of financial information to clients and medical team members.\nAct as a liaison between Client Service and other departments\nAssist with maintaining a positive, organized, and efficient front office environment.\nServe as a role model by demonstrating professionalism, accountability, teamwork, and exceptional customer service.\nHospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.\nSkills and Qualifications\nExcellent knowledge of client service and communication center operations\nStrong organizational skills and attention to detail\nStrong client relations and interpersonal skills\nExcellent oral and written communication skills\nIntermediate to expert computer skills\nStrong leadership and team support skills\nAbility to coach, mentor, and support team members\nSelf-starter with the ability to work independently and as part of a team\nStrong client service background\nAbility to handle multiple priorities in a fast-paced environment\nAbility to lift up to 40 pounds\nPrevious leadership or supervisory experience preferred\nMinimum of 2 years of client service experience preferred\nMinimum of 2 years of veterinary experience preferred\nSchedule Requirements:\nThis position requires flexibility based on the needs of the hospital. The Client Service Representative Lead must be available to support coverage needs, including Monday through Friday and rotating Saturdays. Weekend availability is required to support hospital operations and client service needs.\nCompensation:\nThe anticipated hourly range for this position is $20.00 - $23.00 per hour, depending on experience, qualifications, skills, and business needs.\nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.\nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.","description_format":"text","description_chars":5440,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-30T23:03:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/mars-veterinary-health-lead-client-service-representative-2","json_url":"https://alion.io/job/mars-veterinary-health-lead-client-service-representative-2.json","meta":{"generated_at":"2026-11-03T01:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261220},"rest":"https://alion.io/mcp/rest/get_company?id=2261220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmars-veterinary-health-lead-client-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmars-veterinary-health-lead-client-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmars-veterinary-health-lead-client-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mars-veterinary-health-lead-client-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmars-veterinary-health-lead-client-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3551981}},{"tool":"search_jobs","arguments":{"company":"marsveterinary.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3551981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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