{"id":3108947,"url":"https://alion.io/job/marsh-mclennan-account-handler","title":"Account Handler","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":73,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T10:34:12Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Company:\nMarshDescription:\nWe are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.\nThe incumbent will provide operational and analytical support to the employee benefits consulting/broking team and Account Managers. He/she will also ensure client needs are met in line with agreed service standards and timelines.\nWe will count on you to:\n(1) Client Servicing & Coordination:\nSupport day-to-day service delivery for assigned clients (requests, follow-ups, documentation).\nCoordinate with internal stakeholders to meet client requirements within agreed timelines.\nBuild collaborative working relationships across internal teams through clear and timely communication.\n(2) Renewals / Placement / Billing Support:\nSupport annual renewal activities and mid-term changes.\nPrepare renewal reports/materials and track required inputs.\nFollow up with clients for missing information and confirmations.\nCoordinate with internal teams for quotation, placing and billing activities (as applicable).\n(3) Data Preparation & Benefits Analytics:\nDevelop a working understanding of major employee benefits/insurance classes offered by the Company\nCollect, clean, and “massage” data (e.g., claims, benefit utilization, member census) for analysis\nProduce clear summaries/insights and highlight key observations for team management\n(4) Accuracy, Governance & Filing:\nValidate that information received is accurate and aligned with engagement scope, policy terms and coverage\nEnsure proper filing, version control, and completeness of records in shared folders\n(5) Claims Support:\nMaintain awareness of moderately complex claim-related matters\nSupport claims personnel by coordinating information and assisting with progressing equitable claim outcomes on behalf of clients (within role scope)\nWhat you need to have:\nBachelor Degree in Management, Finance, Accounting, Behavioral, or in another related discipline\n2+ years of experience in the insurance industry preferred\nStrong attention to detail and accuracy\nStrong analytical skills (ability to interpret claims/utilization/census data, identify trends/cost drivers, and translate findings into clear insights and client-ready summaries)\nSolid Excel/reporting skills (e.g., pivot tables, data cleaning, reconciliation, basic charting)\nGood communication and stakeholder management\nAble to manage multiple deadlines and priorities effectively\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":4309,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T20:07:43Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.342,"p_room":0.35,"age_days":26,"expected_fill_days":12,"reasons":["conf:0","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-account-handler","json_url":"https://alion.io/job/marsh-mclennan-account-handler.json","meta":{"generated_at":"2026-10-24T10:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-account-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-account-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-account-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-account-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-account-handler"}]}