{"id":3121574,"url":"https://alion.io/job/marsh-mclennan-account-manager-darwin","title":"Account Manager - Darwin","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":269,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-04T05:41:38Z","board_verified":false,"closed_at":"2026-11-04T05:41:38Z","days_open":47,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":47},"description":"Company:\nMercerDescription:\nWe are seeking a talented Client Account Manager to join our Darwin team. Based in London this is a hybrid role that has a requirement of working at least three days a week in the office.\nThis role would suit an organised and passionate Account Manager from a Software as a Service (SaaS) / Tech industry background. Managing or supporting on a portfolio of domestic and international clients of our market leading employee benefits enrolment platform. Responsible for understanding client objectives and bringing together software development, broking and employee benefit consulting teams to manage benefit offering changes and keep clients engaged.\nWe will count on you to:\nWork with Lead Account Managers and Delivery teams to develop trusted client relationships across a portfolio of Global / National clients to understand business objectives\nProactively project / change manage system enhancements by liaising with configurators, integration engineers and benefit consultants and keep clients updated\nProvide excellent customer service to successfully retain a portfolio of clients through contract renewals whilst maintaining profitability\nSupport marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant thought leadership content\nFacilitate revenue growth in your client base of existing business through careful planning and consistent execution\n What you need to have:\nProven experience as an Account Manager, preferably in the Software as a Service (SaaS) or Tech industry.\nThe ability to quickly build trust with clients and internal stakeholders though empathy and approachability\nStrong organisation and communications skills, with proven experience of project / change management\nResilient, with a positive outlook and the ability to lead by example to get things done\nAmbitious, driven and self-motivated to achieve targets and KPI’s\nCommercially minded and able to ensure the client sees maximum value for their investment in Darwin\nWhat makes you stand out:\nPositivity and self-confidence with well-developed presentation skills\nExperience with owning a portfolio of B2B accounts, ideally in a technology / SaaS environment\nAn understanding of employee benefits and the wider benefits ecosystem\n Why join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\nDarwin is part of Marsh. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in seven out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at  is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. 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