{"id":3049035,"url":"https://alion.io/job/marsh-mclennan-analyst-it-support-onsite","title":"Analyst - IT Support (Onsite)","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":75,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-25T10:50:24Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Company:\nMarshDescription:\nJoin a fun and supportive team committed to excellence\nA unique opportunity to springboard your career with a high-profile global brand and elevate your IT knowledge\nPermanent full-time role based in our Adelaide office\nWe are seeking a talented individual to join our Support Services team at Marsh. This role will be based in Adelaide. This role provides onsite support to Marsh colleagues and has a requirement to be in the office.\nThe Analyst - IT Support will provide essential technical support to business colleagues across multiple lines of business within Marsh. You will assist with the installation, operation, diagnose, and maintenance of workstations, business applications, and related equipment, ensuring support is delivered in line with agreed KPIs and SLAs. The role also involves contributing to the office technology infrastructure and may require occasional support during weekends and out-of-hours for crisis or emergency situations.\nWe will count on you to:\nOffer support to colleagues through various channels including in-person, phone, chat, and virtual.\nAssist in the setup, configuration, and basic troubleshooting of laptops and related hardware/software.\nRespond to incidents and requests, escalating issues as needed and documenting all issues per Standard Operating Procedures.\nCommunicate proactively with colleagues regarding their support requests.\nSupport proactive technical initiatives and collaborate with other technical teams.\nParticipate in training sessions to enhance knowledge of Marsh applications and systems.\nManage and maintain accurate inventory of local hardware assets\nAssist in disconnecting, moving and reconnecting laptop technology hardware for single user, multi-user and office moves\nAssist with assigned projects and events as needed.\nPerform occasional weekend or after-hours work for business-critical events or emergencies.\nComplete time tracking and compulsory training to maintain current knowledge.\nWhat you need to have:\nAt least 2 years of related work experience.\nStrong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System\nKnowledge of standard PC software/applications (i.e. Microsoft 365, Teams, SharePoint, OneDrive, BitLocker etc).\nUnderstanding of Active Directory and Microsoft Exchange environments\nSolid understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI, CloudPC and wireless networking\nExperience with Mobile Device Management for iOS devices & Android devices\nEffective problem-solving, troubleshooting, and organizational skills.\nExcellent customer service and verbal communication skills.\nAbility to work independently and as part of a team.\nAbility to multi-task and work under pressure\nWhat makes you stand out:\nUniversity degree or college diploma in a technology-related discipline (advantageous but not required).\nITIL certification (preferred).\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T01:45:38Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.129,"p_room":0.28,"age_days":60,"expected_fill_days":11,"reasons":["conf:19","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-analyst-it-support-onsite","json_url":"https://alion.io/job/marsh-mclennan-analyst-it-support-onsite.json","meta":{"generated_at":"2026-10-26T14:54:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19717,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-analyst-it-support-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-analyst-it-support-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-analyst-it-support-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-analyst-it-support-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-analyst-it-support-onsite"}]}