Client Support Specialist

Company:

Marsh

Description:

About the team

TheDownstream Energy team at Marsh places and services complex insurance programmes for refineries, petrochemical facilities, and integrated energy clients across Asia. We manage long-term agreements (LTAs) for some of the Region’s largest energy operators and work closely with underwriters in Singapore, London and Dubai through our global offices.

We are hiring a Client Support Specialist based in Manila to support the broking team with placement administration, billing coordination, and day-to-day documentation.

Role purpose

To provide high-quality adminstration and processing support to a team of senior brokers handling Downstream Energy placements across Asia. The role is central to keeping new business, renewals, endorsements, and billing moving accurately and on schedule.

Key responsibilities

New and renewal account billing (40%-50% of time)

• Ensure all signed slips are saved and filed in the correct account folder.
• Review mud maps to confirm each placement is in order before billing.
• Check that all subjectivities are in order and documented.
• Managing placement-related email traffic, including:
  • Filing all confirmation-of-bound emails from reinsurance markets.
  • Sending inter-office communication-sharing notes as agreed.
  • Reverting to the client once all markets are bound.

Endorsements billing (approx. 10%-15% of time)

• File all endorsement slips in the correct account folder.
• Issue inter-office communication-sharing notes as agreed.

Engineering fee billing (approx. 10%-15% of time)

• Process engineering fee billing where required, working with the GERE (Engineers) / Advisory team.
• Keeping a record of technical materials in the onshore general folder, or in the respective account folder where account-specific.

Payments, queries, and additional premium (approx. 20% of time)

• Liaise between Credit Control in Singapore and Finance in Kuala Lumpur, ensuring premium payments are monitored and transacted in a timely manner.
• Monitor prompt payment discounts and chase Finance where needed.
• Handle query emails from the Operations team and reinsurance markets.
• Calculate additional premium where applicable.
• Any other reasonable administrative task as required by the team.

Required qualifications

• Bachelor’s degree in Business Administration, Finance, Accountancy, or a related field.
• 8+ years of administrative, billing, or team-coordination experience, ideally in insurance broking, reinsurance, financial services, or a professional services environment.
• Advanced proficiency in Microsoft Excel, Word, Outlook, and SharePoint.
• Excellent written and spoken English; able to draft clear business correspondence to clients, markets, and inter-office contacts.
• Strong numeracy and attention to detail, particularly for premium calculations and billing accuracy.
• Proven ability to manage multiple deadlines across time zones and keep structured records.

Preferred qualifications

• Prior exposure to insurance broking operations, placement support, or premium billing.
• Familiarity with broking or policy administration systems (e.g., Marsh’s internal platforms or equivalent).
• Working knowledge of insurance terminology (slips, endorsements, subjectivities, additional premium, reinsurance markets).
• Experience supporting teams across multiple Asian markets.

What we offer

• Exposure to complex, international Downstream Energy placements and senior stakeholders across Asia.
• Hybrid working arrangement and Marsh’s standard benefits package for Philippines-based colleagues.
• A collaborative, cross-border team culture.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.