{"id":3213280,"url":"https://alion.io/job/marsh-mclennan-client-support-specialist","title":"Client Support Specialist","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":73,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T04:27:56Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Company:\nMarshDescription:\nAbout the team\nTheDownstream Energy team at Marsh places and services complex insurance programmes for refineries, petrochemical facilities, and integrated energy clients across Asia. We manage long-term agreements (LTAs) for some of the Region’s largest energy operators and work closely with underwriters in Singapore, London and Dubai through our global offices.\nWe are hiring a Client Support Specialist based in Manila to support the broking team with placement administration, billing coordination, and day-to-day documentation.\nRole purpose\nTo provide high-quality adminstration and processing support to a team of senior brokers handling Downstream Energy placements across Asia. The role is central to keeping new business, renewals, endorsements, and billing moving accurately and on schedule.\nKey responsibilities\nNew and renewal account billing (40%-50% of time)\nEnsure all signed slips are saved and filed in the correct account folder.\nReview mud maps to confirm each placement is in order before billing.\nCheck that all subjectivities are in order and documented.\nManaging placement-related email traffic, including:Filing all confirmation-of-bound emails from reinsurance markets.\nSending inter-office communication-sharing notes as agreed.\nReverting to the client once all markets are bound.\n\nEndorsements billing (approx. 10%-15% of time)\nFile all endorsement slips in the correct account folder.\nIssue inter-office communication-sharing notes as agreed.\nEngineering fee billing (approx. 10%-15% of time)\nProcess engineering fee billing where required, working with the GERE (Engineers) / Advisory team.\nKeeping a record of technical materials in the onshore general folder, or in the respective account folder where account-specific.\nPayments, queries, and additional premium (approx. 20% of time)\nLiaise between Credit Control in Singapore and Finance in Kuala Lumpur, ensuring premium payments are monitored and transacted in a timely manner.\nMonitor prompt payment discounts and chase Finance where needed.\nHandle query emails from the Operations team and reinsurance markets.\nCalculate additional premium where applicable.\nAny other reasonable administrative task as required by the team.\nRequired qualifications\nBachelor’s degree in Business Administration, Finance, Accountancy, or a related field.\n8+ years of administrative, billing, or team-coordination experience, ideally in insurance broking, reinsurance, financial services, or a professional services environment.\nAdvanced proficiency in Microsoft Excel, Word, Outlook, and SharePoint.\nExcellent written and spoken English; able to draft clear business correspondence to clients, markets, and inter-office contacts.\nStrong numeracy and attention to detail, particularly for premium calculations and billing accuracy.\nProven ability to manage multiple deadlines across time zones and keep structured records.\nPreferred qualifications\nPrior exposure to insurance broking operations, placement support, or premium billing.\nFamiliarity with broking or policy administration systems (e.g., Marsh’s internal platforms or equivalent).\nWorking knowledge of insurance terminology (slips, endorsements, subjectivities, additional premium, reinsurance markets).\nExperience supporting teams across multiple Asian markets.\nWhat we offer\nExposure to complex, international Downstream Energy placements and senior stakeholders across Asia.\nHybrid working arrangement and Marsh’s standard benefits package for Philippines-based colleagues.\nA collaborative, cross-border team culture.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":4877,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T19:08:39Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-25T05:16:59Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-client-support-specialist","json_url":"https://alion.io/job/marsh-mclennan-client-support-specialist.json","meta":{"generated_at":"2026-10-25T05:16:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-client-support-specialist"}]}