{"id":3121579,"url":"https://alion.io/job/marsh-mclennan-coordinator-claims-service","title":"Coordinator - Claims Service","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":83,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-27T10:29:29Z","board_verified":false,"closed_at":"2026-10-27T10:29:29Z","days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Company:\nMarsh CommercialDescription:\nWe are seeking a talented individual to join our Claims Operations team at Marsh. This role is based in Kuala Lumpur under a hybrid working arrangement, requiring a minimum of three days per week in the office.\nThe successful candidate will support Hong Kong Claims Operations, handling General Insurance claims while collaborating with internal stakeholders, insurers and service providers to ensure timely and accurate claims processing.\nCoordinator - Claims Services\nWe will count on you to:\nRegistration, Processing and Adjudication of claims (General Insurance) within turnaround time.\n\nAssists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards\n\nEnsure computed claims settlement and verified reimbursements from insurers are valid.\n\nDiligently monitor and follow up on unsettled claims with insurers and/or outstanding information from clients.\n\nInteract with stakeholders to ensure proper execution of tasks.\n\nPrepare claims statistic report on a monthly basis including updating the documentation processes.\n\nProactively identify problems with the team or client and provide solutions.\n\nParticipate in project initiatives to improve efficiency and productivity of the department\n\nWhat you need to have: \nBachelor’s Degree in any discipline\n\n1-3 years of experience in claims processing or claims handling in General Insurance\n\nProficiency in reading Simplified/Traditional Chinese is required, as the role requires reviewing and processing claims-related documentation and correspondence from Hong Kong\n\nGood command of spoken and written English\n\nProficient in Microsoft Office applications\n\nStrong communication, interpersonal and stakeholder management skills\n\nDetail-oriented with the ability to work in a fast-paced operational environment\n\nWhat makes you stand out\nExperience in Property & Casualty is an added advantage.\n\nFamiliarity with claims administration and claims operations processes\n\nAbility to communicate in Cantonese is an added advantage when liaising with regional stakeholders\n\nStrong analytical and problem-solving skills\n\nAbility to manage multiple priorities while maintaining accuracy and service quality\n\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\n\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\n\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\n\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. 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