{"id":3442158,"url":"https://alion.io/job/marsh-mclennan-customer-experience-associate","title":"Customer Experience Associate","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":273,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34100,"max":58200,"currency":"USD","period":"year","gross":null,"usd_annual":58200},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-03-23T00:00:00Z","employer_posted_date":"2026-03-23","last_verified_at":"2026-10-31T17:20:49Z","board_verified":false,"closed_at":"2026-10-31T17:20:49Z","days_open":222,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":222},"description":"Company:\nDescription:\nJob Summary:\nSupports the company’s customer service delivery as the primary point of contact for customers. Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.\nDuties & Responsibilities :\nInteracts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible\nAnswer incoming phone calls promptly and complete requested tasks or direct calls to the appropriate person in the company if the inquiry cannot be resolved on the first contact.\nPlace outbound calls as necessary to complete Customer inquiries.\nAnswer and service customers regarding billing issues including receiving and processing payment when applicable.\nPerform duties in accordance with Customer Service Center’s objectives and standards for customer and third-party inquiries such as:\nIssue Auto ID cards and other related documents\nChanges to mailing address\nAddition/deletion of auto(s)\nCancellation requests, generate LPR, distribute to customer\nIssue copies of certificates of insurance (COIs), proof of coverage, and evidence of insurance (EOI)\nOther general inquiries\nProcess direct bill reinstatements received from customers, agents and account managers.\nAdhere to established customer service and documentation standards required timeframes; perform duties within defined service standard levels.\nRespond to carrier requests for additional information.\nAssist customers and agents with claim intake and report of claims to carriers, including follow-up on claim status at the request of the customer or agent.\nPlace outbound call to customer after claim has been submitted to ensure adjuster contact.\nAssist other team members as needed to meet agency, team, and individual goals.\nMarginal Duties:\nPerforms other duties as assigned.\nAdheres to the company’s Attendance Management Policy.\nThe position is Hybrid and will require in-office work depending on company operational requirements or other circumstances.\nAssist in the training of other employees as necessary.\nQualifications :\nEducation and/or Experience:\nHigh school diploma or general education degree (GED) required.\n1-3 years customer service experience preferred\nEquivalent combination of education, experience, and/or training will be considered.\nCertificates, Licenses, Registrations:\nHawaii State Property & Casualty Solicitor’s License preferred, but not required\nKnowledge, Skills & Abilities:\nDemonstrate a positive, service-oriented attitude toward customers, agents, and employee peers.\nBasic knowledge in P&C Insurance\nType 35 wpm accurately and 10-key by touch.\nExcellent verbal and written communication skills.\nDemonstrated ability to operate general office equipment (copier, fax, etc.).\nDemonstrated ability to work independently in a fast-paced environment.\nAbility to prioritize work, manage time effectively, and handle multiple tasks.\nExperience with or knowledge of PC navigation and Microsoft Office Suite of Products and applications.\nDemonstrated knowledge of and skill in the following:\ncustomer service orientation\noral and written communication\ntime management and prioritization\norganization\ndetail and results oriented\nteamwork\nadaptability\nOther:\nMust be able to work on weekends and flexible hours as determined by the requirements of the position.\nWorking Conditions:\nPhysical Demands:\nRequired to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. \nOccasionally is required to climb or balance and stoop, kneel, and crouch. \nOccasionally lifts and/or moves up to 20 pounds. \nSpecific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nWork Environment:\nNoise level in the work environment is usually moderate.\nThe applicable base salary range for this role is $34,100 to $58,200.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.","description_format":"text","description_chars":4531,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T06:14:59Z"},{"event":"close","at":"2026-10-31T17:20:49Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":58200,"is_top_pay":true},"html_url":"https://alion.io/job/marsh-mclennan-customer-experience-associate","json_url":"https://alion.io/job/marsh-mclennan-customer-experience-associate.json","meta":{"generated_at":"2026-10-31T17:32:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-customer-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3442158}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3442158},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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