{"id":3218159,"url":"https://alion.io/job/marsh-mclennan-flexible-benefits-client-implementation-specialist","title":"Flexible Benefits Client Implementation Specialist","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":198,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":228000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T10:29:29Z","board_verified":false,"closed_at":"2026-10-27T10:29:29Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Company:\nMarsh McLennan AgencyDescription:\nOur not-so-secret sauce.\nAward winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Implementation Specialist at Marsh Agency.\nMarsh Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).\nA day in the life.\nAs our Client Implementation Specialist on the Flexible Benefits Team, you’ll be primarily responsible for managing the New Client Onboarding process within the Flexible Benefits TPA and reports to the Flexible Benefits and COBRA Development Executive. This position will show all new clients our relational customer service experience starting from the very first interaction! Building relationships with our clients is the core of what makes our TPA different, we never settle for less when it comes to servicing our clients.\nKey Responsibilities\nCore Duties\nInitiate and manage end-to-end tasks associated with the new client implementation and onboarding.\nExhibit ownership of the implementation experience and client satisfaction throughout the onboarding process.\nCoordinate and facilitate meetings related to new client onboarding to include sales discovery, software demonstrations, plan setup and training.\nBuild and maintain strong relationships with key internal partners in Relationship Management, Sales, Systems Operations, Treasury and Claims Administration. Additionally with all external Broker partners and Account Managers.\nUtilize MS Office tools to document scope, meeting agendas/notes and project plans.\nTrack and report progress of implementation progress.\nAdditional Roles and Responsibilities\nCoordinate and manage the off-boarding process for clients terminating their contracts with both internal and external stakeholders.\nCoordinate the plan document review process with internal teams and clients as directed by supervisor for both new and current clients.\nDevelop and provide ongoing management of new client implementation setup forms, implementation resource documents, client termination resources, internal standard operating procedures, and tracking tools.\nProvide additional support to Client Relationship Team for enrollment meetings, client submitted participant escalations and educational support as needed.\nKeeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge.\nResponsible for adhering to standard operating procedures and processes to assure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology.\nBring forward suggestions for organizational improvement.\nAttend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur.\nSupport overall revenue and retention goals.\nOther duties and responsibilities as requested by management.\nOur future colleague.\nWe’d love to meet you if your professional track record includes these skills:\nHigh school diploma or equivalent work experience\nSeveral years of experience working with large system record keeping platforms\nDemonstrate strong organizational and project skills\nStrong communication and interpersonal skills (written and verbal)\nAct with responsiveness, urgency and professionalism in all matters\nMaintain an enthusiastic, positive attitude\nAble to utilize Office Suite applications (Word, Excel, PowerPoint, Outlook) and Adobe\nAbility to analyze large datasets; an analytical mind and inclination for problem-solving\nThese additional qualifications are a plus, but not required to apply:\nFlexible Benefits Experience\nThird Party Administration Experience\nWe know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.\nValuable benefits.\nWe value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.\nSome benefits included in this role are:\nGenerous time off, including personal and volunteering\nTuition reimbursement and professional development opportunities\nCharitable contribution match programs\nStock purchase opportunities\nTo view additional career opportunities, visit Marsh Agency Careers\nFollow us on social media to meet our colleagues and see what makes us tick:\nInstagram\nFacebook\nX\nLinkedIn\nWhoyouare is whoweare.\nWe embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.\nMarsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.","description_format":"text","description_chars":5626,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T00:31:02Z"},{"event":"close","at":"2026-10-27T10:29:29Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-flexible-benefits-client-implementation-specialist","json_url":"https://alion.io/job/marsh-mclennan-flexible-benefits-client-implementation-specialist.json","meta":{"generated_at":"2026-10-30T03:32:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-flexible-benefits-client-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-flexible-benefits-client-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-flexible-benefits-client-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-flexible-benefits-client-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-flexible-benefits-client-implementation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3218159}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3218159},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}