{"id":3397047,"url":"https://alion.io/job/marsh-mclennan-it-support-analyst","title":"IT Support Analyst","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":273,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:55:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:59:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company:\nMarshDescription:\nMarsh is looking for an experienced IT support professional with strong technical foundations, a positive and adaptable attitude with a proven track record of delivering excellence to join our team in Cluj-Napoca as anIT Support Analyst. This role will be based in Cluj, Romania. This is a hybrid role that has a requirement of working four days in the office.\nIn this role, you will provide technical support to colleagues across multiple business areas, taking ownership of complex hardware, software, and device-related issues. You will play an important part in ensuring reliable IT services, maintaining high service standards, and contributing to continuous improvement initiatives.\nWorking within a collaborative, global environment, you will deliver support through various channels, some of which include phone, chat, and in-person interactions, while helping colleagues make the most of their technology.\nWe will count on you to:\nProvide high-quality IT support to internal users, diagnosing and resolving hardware, software, operating system, and mobile device issues.\nDeliver technical assistance through multiple channels, including phone, chat, and onsite support.\nConfigure, deploy, maintain, and troubleshoot laptops, desktops, and other end-user devices, including performing tune-ups, device rebuilds and reimaging.\nManage incidents and service requests through ServiceNow IT ticketing system, ensuring accurate documentation, timely resolution, and appropriate escalation.\nInvestigate and resolve complex technical issues independently, collaborating with specialised IT teams when necessary.\nMonitor device performance using tools such as Nexthink to identify potential issues and proactively provide support and improve the end-user experience.\nEnsure support activities comply with ITIL processes, agreed KPIs, SLAs, and internal service standards.\nCollaborate with engineering and infrastructure teams to address recurring technical issues and improve service delivery.\nShare technical knowledge, provide guidance to junior colleagues, and contribute to process improvements and IT projects.\nSupport occasional critical incidents outside regular working hours when required.\nWhat you need to have:\nSeveral years of relevant experience in IT Support, Desktop Support, Service Desk, or a similar technical support environment.\nStrong technical knowledge of industry-standard desktop operating systems, computer hardware, software applications, and mobile technologies.\nExcellent proven troubleshooting and analytical skills, with the ability to investigate and resolve issues systematically and independently.\nHands-on experience with device configuration, deployment, maintenance, and troubleshooting.\nExperience using IT service management or ticketing tools, with a good understanding of incident management and ITIL-based processes.\nFamiliarity with working in environments where service quality is measured through KPIs and SLAs.\nStrong analytical and problem-solving skills, with the ability to prioritise multiple requests in a fast-paced environment.\nExcellent communication skills in both English and Romanian, combined with a customer-focused and collaborative approach.\nAvailability to work onsite in Cluj-Napoca at least four days per week.\nWhat makes you stand out?\nHands-on experience with Active Directory, BitLocker, Azure Virtual Desktop, enterprise mobility management solutions.\nExperience using Nexthink or similar digital employee experience monitoring tools.\nPrevious experience in a high-volume IT support environment, handling complex incidents and escalations.\nThe ability to adapt quickly to changing priorities and confidently transition between different support channels and technical areas\nExperience mentoring junior colleagues, sharing technical knowledge, or contributing to service optimisation initiatives.\nA proactive approach to identifying technical risks, improving processes, and learning new technologies.\nWorking schedule\nThe role follows two rotating weekly shifts, Monday to Friday:\nWeek 1: 09:00-18:00, including a one-hour lunch break.\nWeek 2: 10:00-19:00, including a one-hour lunch break.\n Why join our team:\nWe help you be your best through professional development opportunities, interesting work, and supportive leaders; \nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities; \nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being; \nA yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary); \n30+ days off (including legal days, birthday, public holiday replacements, and benefits options); \nPerformance bonus scheme; \nMatching charity contributions, charity days off, and the Pay it Forward charity challenge; \nCore benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance. \nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":6335,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T12:55:10Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-it-support-analyst","json_url":"https://alion.io/job/marsh-mclennan-it-support-analyst.json","meta":{"generated_at":"2026-10-31T20:46:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3397047}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3397047},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}