{"id":3469768,"url":"https://alion.io/job/marsh-mclennan-lider-de-servicio-jr-bilinguee","title":"Líder de Servicio Jr - Bilingüe","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":277,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-29T16:43:09Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T22:07:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company:\nMarshDescription:\nEstamos buscando un talento para unirse a nuestro equipo comercial en Marsh. Este puesto estará basado en Bogota. Este es un rol híbrido que requiere trabajar al menos tres días a la semana en la oficina. El candidato será el punto de contacto principal ante los clientes para acompañar la estrategia de profundización y crecimiento en ventas de seguros.\nComo Líder de Servicio Jr\nContaremos contigo para:\n· Atención y servicio al cliente\nRecepción, orientación, seguimiento y cierre de solicitudes. Atención por canales Presenciales y remotos (teléfono, correo electrónico y canales digitales).\n Gestión de Equipo\nCoordinación con equipos operativos y articulación con áreas internas para asegurar ejecución correcta del servicio (Seguimiento a casos, escalaciones, excepciones y cumplimiento de SLA y acuerdo operativo).\nGestión de procesos.\nMejora continua de los procesos, identificando oportunidades de mejora y liderando iniciativas que fortalezcan la eficiencia operativa y la satisfacción del cliente.\nInnovación tecnológica\nIdentificar oportunidades de automatización en procesos manuales y participar en proyectos de transformación digital y modernización de sistemas.\n¿Qué necesitas tener?\nTítulo profesional en Administración, Ingeniería o carreras a fin\nExperiencia: 2 a 3 años de experiencia en operaciones de seguros (preferiblemente en beneficios/servicio al cliente) y potencial de liderazgo demostrado\nIdioma: Inglés Nivel B2\nSistemas: Manejo de herramientas de Office y enfoque en automatización de procesos.\nCertificaciones: Deseable: Curso de Liderazgo, Introducción a Lean/Six Sigma\n¿Qué te hace destacar?\nComunicación efectiva\nEmpatía\nCapacidad de aprendizaje rápido\nApertura a nuevos mercados.\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.","description_format":"text","description_chars":3044,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T16:43:09Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.603,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/marsh-mclennan-lider-de-servicio-jr-bilinguee","json_url":"https://alion.io/job/marsh-mclennan-lider-de-servicio-jr-bilinguee.json","meta":{"generated_at":"2026-11-05T23:24:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769686},"rest":"https://alion.io/mcp/rest/get_company?id=1769686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarsh-mclennan-lider-de-servicio-jr-bilinguee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarsh-mclennan-lider-de-servicio-jr-bilinguee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarsh-mclennan-lider-de-servicio-jr-bilinguee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marsh-mclennan-lider-de-servicio-jr-bilinguee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarsh-mclennan-lider-de-servicio-jr-bilinguee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3469768}},{"tool":"search_jobs","arguments":{"company":"marshmclennan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3469768},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}