{"id":3469770,"url":"https://alion.io/job/marsh-mclennan-onsite-technical-support","title":"Onsite Technical Support","company":{"id":1769686,"name":"Marsh McLennan","domain":"marshmclennan.com","url":"https://alion.io/company/marshmclennan","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":269,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T08:17:20Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company:\nMarshDescription:\nWe are seeking a talented individual to join our Colleague Technology Support Services team at Marsh. This role will be based in Singapore.\nAs an Onsite Technical Support team member, you will provide technical support and maintain end-user computing infrastructure, helping to minimise disruption to business operations and deliver a high standard of service to colleagues across the organisation.\nWe will count on you to:\nInstall, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation\nSupport mobile device activations and provide assistance with audio-visual hardware and systems where required\nRespond to IT incidents within agreed service levels, record activity accurately and follow up with end users to ensure resolution\nDisconnect, relocate and reconnect desktop technology for individual, team and office-wide moves\nMaintain accurate hardware and software records and support asset management, procurement and documentation tasks\nAssist with infrastructure changes, software releases, business continuity events and other business initiatives\nSupport cross-functional service teams, contribute ideas for process improvement and provide exceptional user support\nWhat you need to have:\nProven experience in desktop IT support or a similar technical support role\nStrong knowledge of Windows and/or Apple operating systems\nHands-on experience with hardware installation, maintenance and troubleshooting\nProficiency with IT service management and asset management systems\nExcellent communication and customer service skills\nAbility to work independently and as part of a team, manage multiple priorities and collaborate with regional teams\nStrong organisational and time management skills\nAbility to respond to incidents and manage multiple priorities in a fast-paced environment\nWillingness to learn new technologies and internally developed systems\nWhat makes you stand out:\nExperience supporting audio-visual systems or office telephony\nExperience with hardware moves, infrastructure changes or business continuity activities\nExperience supporting IT operations in a multinational or regional environment.\nFamiliarity with ServiceNow or similar IT support and monitoring tools.\nExperience supporting customised applications and enterprise IT systems.\nA proactive approach to continuous improvement and learning\nWhy join our team:\nWe help you be your best through professional development opportunities, interesting work and supportive leaders\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being\nMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. 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